Night Auditor

Description

TITLE: Night Auditor

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager

Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, snack area, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent fraud. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

ESSENTIAL RESPONSIBILITIES

· Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.

· Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

· Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.

· Balance and close all bank ticket codes, daily.

· Run night audit final after insuring all revenues are in balance nightly.

· Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

· Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

· Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

· Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

· Perform the duties of a Front Desk Clerk including express checkouts.

OTHER RESPONSIBILITIES

· All other duties as assigned, requested or deemed necessary by leadership.

SUPERVISORY DUTIES

None

BEHAVIORAL FOCUS

At G Lodging, our core values which provide a guide for our decisions are:

· Do the Right Thing : demonstrate empathy, honor and integrity in all that we do.

· Think We, not Me: Together as a team we reach new heights in our work and community.

· Be Your Best Self : We are engaged, move with purpose, and serve with enthusiasm.

· Think Like a Guest, Act Like an Owner: Anticipate the needs of our guests and value our properties.

CORE COMPETENCIES

Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associate, regardless of role which include:

· Integrity and Respect

· Communication

· Innovation

· Teamwork and Relationships

· Hospitality

· Job Excellence

Requirements

POSITION QUALIFICATIONS

Education/Formal Training

High School diploma or equivalent experience.

Experience

Previous hotel experience, preferred.

Accounting background preferred, but not required.

Knowledge/Skills

· Ability to operate personal computer, cash register and calculator.

· Ability to compile facts and figures.

· Telephone and guest relations etiquette and skills.

· Moderate hearing required to communicate with guests.

· Excellent vision required for viewing of CRT screen.

· Excellent speech communication skills required to communicate with guests over the telephone.

· Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing,

· Mobility - must be able to reach all areas of hotel to assist clients.

· Prolonged standing.

· Occasional carrying and lifting of files and office items up to 25 lbs.

Environment

· Prolonged standing at indoor, thermostatically climate-controlled workstation under florescent lighting. Work inside 95%