Night Auditor/Manager, The Statler Hotel

The SC Johnson College of Business at Cornell University unites three top-ranked schools to offer a comprehensive business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical solutions. The college's vision is to inspire leaders to build sustainable, shared prosperity. Core values include excellence, inclusion, engagement, community, and impact, which guide all programs and initiatives. Together, these elements drive the college's commitment to positively impacting society and fostering a collaborative learning environment.

The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality.

The Statler Hotel, located on Cornell University's campus, is renowned as "the premier hotel that teaches." It serves as the practical hotel operations laboratory for the Peter and Stephanie Nolan School of Hotel Administration, providing students with hands-on experience in hospitality management. The hotel combines modern elegance with the vibrant energy of campus life, offering guests a unique and immersive stay. With over 150 rooms and state-of-the-art conference facilities, it hosts numerous important events and meetings. The Statler Hotel is committed to excellence in service and hospitality education, making it a cornerstone of Cornell's hospitality program.

The Opportunity:

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Night Auditor role provides a welcoming atmosphere for hotel guests. The Night Auditor is responsible for registering, assisting with requests, and checking out guests in compliance with the hotel’s documented service standards. Additionally, the Night Auditor is responsible for reviewing, verifying, and recording the hotel’s daily revenue. This role also utilizes the Property Management System (PMS) and Excel to generate all necessary reports required by management.

This role reports to the overnight shift: 11pm – 7:30am.

Key Responsibilities:

• •Provide exceptional guest service by managing front desk operations, guest check-in/check-out, reservations, and guest inquiries.
• •Handle cash transactions, room assignments, switchboard operations, and other front office functions accurately and professionally.
• •Perform nightly audit and financial reconciliation processes, including revenue postings, report generation, and system updates.
• •Monitor hotel safety and security during overnight hours, responding to emergencies and documenting incidents as required.
• •Prepare and distribute daily operational and management reports, communicating overnight activities and discrepancies to relevant departments.
• •Support, train, and provide guidance to student and overnight staff while ensuring adherence to hotel policies and procedures.
• •Serve as backup Night Manager and assist with overnight operational needs to ensure smooth hotel operations.

Required Qualifications

• •Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being.
• •Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and well-being.
• •High School diploma or equivalent
• •3 – 5 years of experience in customer service or hospitality role.

Preferred Qualifications

• •A valid Driver’s License
• •Associate degree in accounting
• •3 -5 years of experience in an audit or accounting position

This is a full-time, on-site position based in Ithaca, NY. Salary to commensurate with education and experience.

Rewards and Benefits

• •Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• •Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay .
• •Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards .
• •Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• •Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

Application Procedure:

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate.

NOTE: Cornell employees must apply through the Internal Cornell Career site.

University Job Title:

Guest/Client Services Supervisor I

Job Family:

Auxiliary Services

Level:

D

Pay Rate Type:

Hourly

Pay Range:

$26.00 - $28.61

Remote Option Availability:

Onsite

Company:

Endowed

Contact Name:

Lisa Rhoads

Contact Email:

[email protected]

Job Titles and Pay Ranges:

Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

Prior relevant work or industry experience

Education level to the extent education is relevant to the position

Unique applicable skills

Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator .

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement . To learn more about Cornell’s union wages, see Union Pay Rates .

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