Nike - Lead

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The Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial

success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and

values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Lead and schedule employee shifts and assign duties

▪ Provide direction and feedback to workers during shifts

▪ Know the best practice and be a role model on responsible area

▪ Train and coach new employees

▪ Inspect equipment and communicate the need for repairs or replacements to management

▪ Open and close the store in accordance with procedures

▪ Ensure health and safety standards are followed

▪ Address customer and employee complaints

▪ Resolve conflicts between workers

▪ Help to improve foster and maintain a positive work environment

▪ Help with his feedback to the management team work

▪ Supporting/managing store opening/closing process he Lead’s mission is to take dedicated responsibility to monitor & manage the specific areas to drive commercial

success in the store. As our employee who represent Nike we expect to respect their co-workers, our ethics and

values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

▪ Lead and schedule employee shifts and assign duties

▪ Provide direction and feedback to workers during shifts

▪ Know the best practice and be a role model on responsible area

▪ Train and coach new employees

▪ Inspect equipment and communicate the need for repairs or replacements to management

▪ Open and close the store in accordance with procedures

▪ Ensure health and safety standards are followed

▪ Address customer and employee complaints

▪ Resolve conflicts between workers

▪ Help to improve foster and maintain a positive work environment

▪ Help with his feedback to the management team work

▪ Supporting/managing store opening/closing process

Performance

▪ Truck, monitor and ensure the Athlete’s team meets sales goals and key metrics: Sales, Conversion, UPT, ADT,

Wages, Mystery Shopper, Turnover, Staffing, SKU trainings, PULSE, follow up tip off cards on daily basis

▪ Support Store Management in implementing action plans to achieve individual & team results

▪ Build & maintain a strong commercial awareness of competitors & local markets

▪ Represent our ethics and values and make sure other follows as well

People

▪ Support Store Management in preparing One-On-One meetings for the team members

▪ Responsible for coaching & developing team members

▪ Responsible for measuring performance of store team

▪ Delegation and supervision of tasks in the store team

▪ Preparation of morning and afternoon update meetings (huddle) and daily plan for employees

Product

▪ Responsible for following all provided VM Guidelines

▪ Serve as a product knowledge resource for consumers and entry level associates

▪ Responsible for merchandise availability on the shopping floor

▪ Supporting Back of House team in overall stock management & movement in stockroom & on sales area

▪ Support to the Visual Merchandising team in the commercial preparation of the store and support the VM team

in the arrangement of the merchandise on the sales floor

▪ Check cash drawers and prepare bank deposits

Customer Service

▪ Responsible for establishing a client centric mindset to ensure customer experience

▪ Responsible for customer data gathering & quality management

▪ Responsible for transaction, complaint & return handling

Processes & Systems

▪ Responsible that all company policies & procedures are followed

▪ Proficient utilization of business systems & latest technology

▪ Responsible for all operations for loss prevention on the sales floor

▪ Ability to communicate with the IT department and office team in case of system problems on the shift

Minimum Qualifications

▪ Experience in a similar position where the ability to meet & exceed targets has been demonstrated

▪ Previous experience in coaching, training & developing team members

▪ Brand Knowledge & the ability to represent the brands attributes

▪ Commercial mindset

▪ Excellent communication skills at all levels

▪ Ability to be flexible & adaptable to the need of the business

▪ Experience in networking & building relationships

▪ Proficient utilization of business systems & latest technology

▪ Willingness to constantly learn & develop

▪ Passionate & knowledgeable about the brand

▪ Communication skills in English (spoken & written)

▪ Ability to work weekends, evenings and holidays as needed

Why Retailors?

Shaping the future: We drive innovation forward and focus on excellent customer service, data-driven decisions, and continuous development.

Global presence, local roots: With locations in Europe, Canada, Australia, New Zealand, and Israel, we combine international best practices with strong regional expertise.

Performance matters: We actively support talent – with development programs, clear career paths, and opportunities to grow internationally.

Passion for sport & lifestyle: We live the brands we represent and create a work environment full of energy, movement, and team spirit.

Exclusive benefits: Our employees enjoy attractive perks – including discounts in all Nike stores within our network and internal events like Friends & Family.

Grow with us: Our Retailors Academy offers comprehensive training and tools to support your personal and professional growth.

• Ready for your next step?
• If you love sports, live retail, and want to help shape a dynamic environment – then you’re in the right place.

Join us. Shape the future. Make an impact.