NOC Engineer

Job Description

Monitor network, service, and application platforms using enterprise monitoring tools.

Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.

Create, manage, and maintain incident tickets with accurate severity, timelines, and documentation.

Troubleshoot network and service issues across routing, switching, access, and application layers.

Coordinate and manage P1/P2 incidents, including bridge calls and stakeholder communication.

Escalate incidents to internal teams, vendors, and leadership to ensure timely resolution.

Collaborate effectively with cross-functional teams to minimize service impact and restore services.

Ensure compliance with operational processes, SLAs, and incident management best practices.

For this role, the gross annual starting base salary is [X] [currency] (full-time). This covers base pay only; any bonuses, incentives, and benefits will be discussed later in the recruitment process. Candidates with additional experience or qualifications may receive a higher offer, determined by objective, gender-neutral criteria and consistent with our pay principles. If a collective labour agreement applies, we will explain the relevant pay terms at the interview stage. Note: We never ask for your current or previous salary during our hiring process.