NOC Engineer

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Job Description

Network Monitoring & ITSM Tools- Routing, Switching & IP Networking- DOCSIS, HFC, CMTS & Broadband Technologies- Core, Access, Security & Load Balancing Platforms- Voice, Video, Wi-Fi & Mobile Technologies- Enterprise Applications & Service Platforms

Monitor network, service, and application platforms using enterprise monitoring tools.- Detect, acknowledge, and correlate alarms/events while performing initial triage and impact assessment.- Create, manage, and maintain incident tickets with accurate severity, timelines, and documentation.- Troubleshoot network and service issues across routing, switching, access, and application layers.- Coordinate and manage P1/P2 incidents, including bridge calls and stakeholder communication.- Escalate incidents to internal teams, vendors, and leadership to ensure timely resolution.- Collaborate effectively with cross-functional teams to minimize service impact and restore services.- Ensure compliance with operational processes, SLAs, and incident management best practices.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.