NOC Technician I

Description

Join the REJIS Revolution: Pioneering Tomorrow’s Justice Tech Today!

Our REJIS Operations Center (ROC) team works in our state-of-the art facility which provides a secure location for REJIS and customer equipment and data. Our NOC Technicians successfully monitor the availability of REJIS-supported services and equipment and effectively manage the communications and proper support escalations to ensure high service availability.

We are an essential business supporting law enforcement and local St. Louis organizations with critical infrastructures that require availability and monitoring 24X7.

This is a great opportunity for someone looking to start their IT career with growth potential, professional development opportunities, and the chance to work with a wide variety of technologies. We provide training covering the technology and business processes for this position.

This position requires a physical, on-site presence in our data center. It follows a compressed four-day work week with three 12-hour shifts (Sunday-Tuesday) plus one half-day (6-hour) shift (Wednesday). Shift rotations are set a year in advance. Shifts may occasionally be adjusted, typically with advance notice, to ensure adequate coverage is maintained in the data center at all times. As a critical operations role, this position is subject to on-call and call-in coverage responsibilities. The employee may be required to report on short notice — including outside of regularly scheduled shifts — to respond to operational needs, staffing gaps, or emergencies affecting data center coverage. This includes providing coverage for other team members' scheduled vacations and absences. This position includes 3+ weeks of vacation.

Overview of skills needed

• •Display strong technical aptitude and have a strong desire for a career in IT and/or technology
• •Exceptional customer service skills are required. Must be able to communicate clearly both verbally and prepare well-written documentation
• •Experience using Microsoft operating systems and office products is a plus
• •Have a willingness and ability to learn quickly

Responsibilities

We provide training covering the technology and business processes for this position to:

• •Maintain a reliable service environment by responding to Network and Data Center alerts
• •Learn and follow standard operating procedures, documenting, and responding to alerts, including the escalation of support staff
• •Perform new computer software installs, server patching, and remote system administration
• •Resolve desktop, printer, Internet Browser, REJIS application, and network-related issues
• •Reset passwords using Active Directory
• •Display ability to troubleshoot user/system problems and perform proper support escalation
• •Properly record and classify customer and internal requests
• •Communicate to customers and REJIS management problems requiring their immediate attention

Physical Tasks/Demands

• •Sitting - stationary/seated position during the work day in order to monitor system monitors
• •Be able to escort visitors within our Data Center and walk the Data Center and REJIS campus during the shift in order to conduct hands-on and/or visual assessments to ensure building safety compliance by checking doors and/or checking the temperature in various areas of the server room/data center
• •Lifting - periodically lifts light-weight items such as equipment, parts, computer, and server hardware

Requirements

• •Acceptable experience can include self-study, technical school, or work experience
• •Previous customer-service work experience
• •Excellent written and verbal communication skills
• •Ability to prioritize and manage multiple responsibilities that are time-sensitive

Join REJIS. Innovate. Impact. Inspire.

The minimum salary starts at $18.96/hour with the possibility of additional compensation based on years of experience, demonstrated skills, certifications, and education. This is an hourly position and is eligible for overtime.