Nurse Case Manager

Job Description

Purpose of the job

The role of the Nurse Case Manager is to provide medical assistance and advice to customers/partners of Collinson and provide medical support to the operational department, delivering effective medical assistance and guidance to policyholders whilst supporting the cost containment of assistance cases.

The role is also involved in providing recommendations for medical repatriation and delivering medical guidance to ensure safe transfer of policyholders back to their country of residence.

Key Responsibilities

Medical Case management including communicating and liaising with medical professionals and customers/policyholders worldwide

Reporting to the Chief Nursing Officer, Chief Medical Officer/Duty Doctor as per guidelines where escalation is needed.

Reviewing of medical reports with accurate and timely completion of case notes and advising next steps

Assess each individual medical case and monitor accordingly to ensure services remain safe, efficient and effective

Process cases in accordance with department procedures, agreed authority levels and professional bodies

Advising on all aspects of repatriation requirements (Transport and Medical).

Assisting in selecting the correct escort for each repatriation

Arranging UK NHS client admissions when appropriate.

Assisting with the maintenance of medical equipment and medical disposables

Check and maintain medical repatriation equipment to agreed standards

Maintain professional awareness with medical and nursing current practice and clinical techniques to ensure safe practice for client.

Manage personal development, clinical skills and qualifications in line with all necessary professional body recommendations

Assistance with maintaining clinical governance

Assess workload and nature of case, prioritise accordingly and take responsibility for your own list of cases

Understand and use the necessary programmes, applications and IT software systems

Gather and provide suitable information on a wide variety of health related queries using research based, factual and up to date medical tools

Must abide by, promote and adhere to the Collinson Group culture and standards

Knowledge, skills and experience required

Registered General Nurse

Minimum 5 years post registration experience with exposure to acute setting either A&E / ICU / CCU

Evidence of current registration with appropriate professional body NMC

Evidence of meeting PREP requirements

PC literate, with accurate keyboard and computer skills.

Current membership with Royal College of Nursing or equivalent which offers professional indemnity.

CCAT qualification preferable

Person Specification

Decision maker

Excellent communication skills – both verbal and written

Can do will do attitude

Ability to take ownership of problems and resolve them

Effective time manager and a person who can prioritise

Effective medical scenarios and condition interpretation skills

Flexibility regarding shift allocation to ensure Nurse desk cover

Ability to work autonomously as well as part of a team

Aptitude for continuous learning

Ability to work effectively in stressful situations

Core Competencies (delete those non applicable)

Collaboration

Innovation

Leadership

Customer Service

Commercial Awareness

Delivery

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.