OCC EUC Engineer III

QUALIFICATIONS:

• •Bachelor’s degree holder
• •5-7 years of systems or infrastructure engineering experience.
• •Prior experience in a technical leadership or SME capacity is desirable.
• •Advanced knowledge of Windows systems and infrastructure (Windows servers, AD, DNS, and DHCP).
• •Demonstrated experience in enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure).
• •Experience in managing and supporting Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Microsoft Teams).
• •Experience managing and supporting third-party and SaaS-based services (e.g., Saviynt, ChatGPT Enterprise, Claude AI).
• •Knowledge in incident management, service request fulfillment, change requests, and major incident management.
• •System installation and troubleshooting experience.
• •Advanced understanding of system and problem management tools.
• •Advanced knowledge of scripts for automation.
• •Knowledge of virtual server environments and thin clients.
• •Knowledge of system recovery procedures.
• •Good oral and written communication skills.
• •Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

ACCOUNTABILITIES:

• •Demonstrate thorough understanding of major system components in completing assigned tasks (e.g., Windows infrastructure, AD, DNS, DHCP, Microsoft 365, AWS, and/or Azure, Microsoft 365).
• •Leading a team of technical resources on team initiatives, projects, optimization, and operations.
• •Diagnose problems with application programs, common systems, or systematic questioning techniques.
• •Configure controls; install or troubleshoot systems within multiple system environments.
• •Provide prompt recovery and problem escalation using multiple system management and problem management tools.
• •Partner closely with development groups, support groups, and vendors to coordinate and communicate/escalate problems as appropriate to meet assigned deadlines.
• •Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.
• •Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.
• •Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.
• •Diagnose system performance problems.
• •Perform online system functions to assist with tasks encountered in the execution of daily responsibilities such as utility functions and editing of files.
• •Develop lists/scripts for execution of commonly used processes and automation of simple tasks.
• •Manage incident response and major incidents.
• •Proper implementation of team changes and service requests.
• •Proper creation, execution, documentation, and closure of tasks, changes, and requests.
• •Participate in an on-call rotation, supporting escalations and providing after-hours support as needed.
• •All other duties as assigned.







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