Occupational Health Coordinator

Position summary

The Occupational Health Coordinator keeps the clinic running day-to-day and is the main point of contact for staff and employer clients. The clinic serves first responder agencies, including annual NFPA 1580 firefighter physicals for the City of Charlotte and other clients.

This is a development role. The Coordinator receives structured leadership mentoring from Reserve Health's directors and transition support from the retiring Practice Manager, with a defined path toward promotion to Practice Manager.

Key responsibilities

Clinic operations

Coordinate daily clinic flow, provider schedules, and appointment volume

Schedule and track annual physicals, including NFPA 1580 firefighter exams, so client deadlines are met

Monitor supplies, equipment, and vendor needs; escalate purchasing to directors

Ensure exam results and required paperwork are completed accurately and on time

Client relations

Serve as the day-to-day contact for employer clients and agency liaisons

Respond to scheduling requests, status questions, and report requests

Bring client concerns and service issues to leadership promptly

Team coordination

Support front desk, medical assistant, and clinical support staff with daily priorities

Help onboard and train new team members on clinic workflows

Promote a professional, service-focused culture

Compliance and quality

Follow HIPAA, OSHA, and Reserve Health policies in all clinic operations

Help maintain records needed for audits, contracts, and client reporting

Identify workflow problems and suggest improvements

Reporting

Track key metrics such as exam volume, turnaround time, and no-shows

Prepare regular operational updates for the directors

Leadership development and path to Practice Manager

The Coordinator will be eligible for promotion to Practice Manager once they show readiness, typically reviewed after [6–12] months in the role.

Regular one-on-one mentoring with the Director of Operations and the Director of Clinical Operations

Transition guidance from Jennifer Reynolds during her consulting period

Gradually increasing ownership of budgeting, staffing, client contracts, and performance management

A written development plan with goals agreed in the first 30 days

Formal readiness reviews at set intervals to assess progress toward the Practice Manager role

Promotion depends on performance, demonstrated leadership, and business needs; it is not automatic.

Qualifications

Required

Current Reserve Health employee in good standing

High school diploma or equivalent

At least [1–2] years of experience in a healthcare, clinic, or occupational health setting

Working knowledge of clinic scheduling and the EHR/practice management system

Understanding of HIPAA and patient confidentiality

Preferred

Bachelor's or master’s degree in a health-related field

Experience with occupational health services, employer clients, or first responder agencies

Familiarity with NFPA 1580 physical requirements

Prior lead, supervisory, or informal team leadership experience

Skills and competencies

Strong organization and follow-through with multiple deadlines

Clear, professional communication with staff, providers, and clients

Calm problem-solving in a busy clinic

Dependability and sound judgment with confidential information

Comfort with Google Workspace and AthenaHealth EHR software

Openness to feedback and a genuine interest in growing as a leader

Working conditions

Primarily on-site in a clinic setting during normal business hours, with occasional early, late, or off-site work to support client events and testing days. May require standing, walking, and lifting up to [25] lbs.