OEMS Credentialing & Compliance Manager

Agency

Dept of Health and Human Services

Division

Health Service Regulation

Job Classification Title

Program Analyst II (NS)

Position Number

60053876

Grade

• NC19
• About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

Join the North Carolina Office of Emergency Medical Services and play a vital role in supporting the emergency medical systems that serve communities across North Carolina. At NCOEMS, you’ll contribute to a mission-driven team dedicated to strengthening EMS and trauma services through collaboration, regulatory excellence, and statewide technical support that helps save lives every day.

The OEMS Credentialing & Compliance Manager position provides statewide leadership and oversight for the Office of Emergency Medical Services (OEMS) credentialing and regulatory compliance programs. It manages the Credentialing and Compliance Unit, directing activities related to EMS personnel credentialing, criminal history and eligibility review, regulatory investigations, administrative enforcement, and the professional rehabilitation and recovery program. The role applies significant independent judgment in interpreting laws, administrative rules, and agency policies to evaluate complex compliance matters and determine appropriate regulatory actions.

Work includes leading case review processes, supporting disciplinary proceedings, coordinating regulatory matters with legal counsel, and advising OEMS executive leadership. This position operates within a statewide regulatory environment that requires accurate evaluation, coordinated enforcement, and collaboration with staff, regulated entities, and external stakeholders.

• Key Duties Include:
• - Manage credentialing workflows for EMS personnel, including review of applications, criminal history information, and eligibility determinations.

- Oversee regulatory investigations and administrative enforcement actions to ensure compliance with EMS laws and rules.

- Lead the OEMS case review process by evaluating complex credentialing or compliance matters and recommending defensible regulatory actions.

- Coordinate regulatory matters with legal counsel, leadership, and internal staff to support disciplinary proceedings and case resolution.

- Interpret and apply applicable laws, administrative rules, and agency policies to make sound, consistent regulatory decisions.

- Supervise investigative and administrative staff, establish program priorities, assign workloads, and ensure adherence to quality standards.

- Identify regulatory, operational, and compliance trends and prepare recommendations for policy, process, or technology improvements.

- Communicate with regulated entities, legal counsel, staff, and external stakeholders regarding sensitive or complex regulatory matters.

- Maintain documentation, prepare reports, and support statewide program oversight through ongoing review of credentialing and compliance data.

- Serve as a subject matter expert on EMS credentialing and compliance for OEMS leadership and statewide partners.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $67,122.00 - $117,465.00

Recruitment Range: $67,122.00 - $82,778.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Expert proficiency interpreting and applying EMS laws, administrative rules, and agency policies to support consistent, defensible credentialing, compliance, and enforcement decisions.

Demonstrated experience evaluating complex regulatory investigations by reviewing case documentation, assessing risk, and determining appropriate actions for credentialing or compliance matters.

Strong skill leading investigative and administrative staff through priority setting, workload management, and accountability practices within a high‑volume regulatory program environment.

Intermediate proficiency communicating sensitive regulatory issues with leadership, legal counsel, regulated entities, and stakeholders through clear written and verbal guidance.

Demonstrated experience improving regulatory program performance by analyzing operational data, applying quality controls, and recommending updates to policies, workflows, or technology systems.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

Must have a North Carolina Driver's License

Physical Requirements:

Sedentary office work requiring prolonged sitting

Frequent computer use

Occasional standing

Walking

Lifting up to 25 pounds.

• About the Division of Health Service Regulation:
• The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

• About the Office of Emergency Medical Services:
• The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits .

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemen