Office Manager and IT Operations

BitGo (NYSE: BTGO) is the digital asset infrastructure company delivering custody, wallets, staking, trading, financing, stablecoins, and settlement services from regulated cold storage. Since 2013, BitGo has focused on accelerating the transition of the financial system to a digital asset economy. BitGo maintains a global presence and multiple regulated entities, including BitGo Bank & Trust, National Association, the first federally chartered digital asset trust bank owned by a publicly traded company. Today, BitGo serves thousands of institutions, including many of the industry's top brands, financial institutions, exchanges, and platforms, and millions of investors worldwide. For more information, visit www.bitgo.com .

We are seeking an energetic, detail oriented and hands on professional to lead office operations while providing light IT support for our Dubai office. This is a fully onsite role that blends workplace experience, facilities management and first line technical support. The ideal candidate is highly organized, service oriented and comfortable troubleshooting basic technical issues while creating a world class workplace environment.

Responsibilities

Office Operations and Workplace Experience

Manage all administrative and general office needs

Order and stock supplies and snacks and manage the lunch program to support daily workplace needs

Oversee local vendors and contractors and ensure service levels are maintained

Serve as the primary contact between the company and building management and ensure all facility needs are met

Partner with Executive Assistants and leadership on event planning including social events, external events, holiday celebrations and offsite retreats

Work closely with HR and People Operations on local perks and benefits programs

Greet visitors and provide a warm and professional experience

Ensure compliance with workplace safety requirements

Promote a positive office culture and foster engagement and collaboration

Support AV setup and meeting room functionality

IT Support

Serve as first line IT support for staff including hardware, software, WiFi, printers, email and video conferencing tools

Handle employee onboarding and offboarding IT setup including account provisioning, permissions, device setup and equipment collection

Maintain IT asset inventory and track company devices and equipment

Coordinate with external IT vendors or MSPs and escalate complex technical issues as needed

Support basic security practices including MFA setup, access control and device encryption

Maintain IT documentation and simple troubleshooting guides

Provide basic macOS troubleshooting and hands on technical support

Business Operations

Prepare payment instructions for approval and maintain supporting documentation for reconciliation with Finance

Retrieve corporate records, invoices, and bank documentation in support of statutory audit and regulatory requests

Serve as primary liaison with the corporate secretary on statutory filings, DWTC lodgements, board and shareholder resolutions, and register/officer changes

Requirements

5+ years of relevant office operations, facilities or workplace management experience

Basic IT support experience in a professional environment

Familiarity with macOS and common workplace tools and platforms

Experience working with property management teams

Strong customer service and hospitality mindset

Detail oriented problem solver with strong organizational and documentation skills

Strong project management skills

Ability to work autonomously while collaborating effectively with cross functional teams

Comfortable communicating with and supporting leadership stakeholder

Innovative mindset with enthusiasm for new ideas and technologies

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Benefits :

Competitive base salary, bonus and stock options

100% company paid health insurance for employee and dependents

Fully sponsored work visas

Great colleagues and inspiring startup environment

*Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.