Office Manager - Detox and Recovery Facility

About New Day Recovery

At New Day Recovery , we believe recovery is possible for everyone. Located in Niles, we provide medical detoxification and residential treatment. Our dedicated team works together to create a safe, supportive, and healing environment where individuals can begin and sustain their recovery journey.

• SUMMARY:
• The Office Manager oversees the daily operations of the front office and administrative functions to
• ensure quality, professional, and efficient client service, ensuring compliance with agency standards,
• smooth operations and excellent customer service.

ESSENTIAL FUNCTIONS:

• •Leadership & Office Operations
• o Direct, supervise, and coordinate front office operations to ensure efficient daily workflow, excellent client service.
• o Provide leadership, mentoring, and training to front desk and administrative staff.
• o Develop, implement, and maintain office procedures that promote efficiency and compliance.
• o Oversee scheduling systems and client check-in/check-out processes.

• •Administrative & Client Support
• o Assist front office staff with phones, scheduling, and client check-in as needed.
• o Train staff on EMR systems and best documentation practices.
• o Coordinate facility or office needs, such as supplies, equipment maintenance, and
• communication systems.

• •Compliance & Quality Assurance
• o Maintain accurate and confidential client records in compliance with HIPAA and all regulatory agencies.
• o Participate in audits and support agency quality improvement initiatives.

MINIMUM QUALIFICATIONS:

Must be at least 18 years of age.

Successful completion of BCI/FBI background check and pre-employment drug screen.

• •At least three (3) years of experience in office administration, with at least one (1) year of supervisory
• or leadership experience.

SKILLS & ABILITIES:

Knowledge of insurance verification, eligibility, and benefits preferred.

• •Exercise discretion, critical thinking, and problem-solving skills to make sound, independent decisions
• in significant matters.

• •Demonstrate excellent oral, written, and interpersonal communication skills; balancing compassionate
• support with professional structure.

• •Remain organized and detail-oriented, managing multiple tasks concurrently in a fast-paced
• environment and adapting to client needs.

Demonstrate proficiency in Microsoft Office, CRM tools or other referral tracking systems.

Benefits

PTO and Holidays

Company-sponsored life insurance at no cost to employee.

Medical, Vision and Dental insurance and supplemental insurances.

401K