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Fresenius Medical Care

Office Patient Assistant

Southport, QLD

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hirly's read of this role

Seniority
Mid level
Country
AU
Work mode
On-site / unstated
First seen by hirly
6 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • General Administration
  • Answer the switchboard in a courteous and professional manner.
  • Liaise with patients and their families in a compassionate manner.
  • Perform general clerical and administrative tasks as required i.e. filing, minute taking, agenda creation.
  • Responsible for petty cash dispersal and reconciliation.
  • Responsible for maintaining the levels of and ordering general office supplies.
  • Responsible for bookings and maintaining patient transport.
  • Provides assistance with the quality improvement program.
  • Responsible for holiday patient enquiries and coordination of holiday patient applications if required.
  • Creates and maintains patient Newsletter.
  • Other duties and responsibilities as assigned.
  • Billing Administration
  • To admit and discharge patients within a centralized billing system.
  • To ensure that all necessary forms for new patients are completed and correctly loaded into the centralized billing system.
  • To conduct eligibility checks on all new patients with their Private Health Fund.
  • Prepare invoices and credit notes in relation to revenue generation.
  • Prepare and collate all required supporting documentation required to accompany invoices.
  • Undertake banking procedures for all cheque and cash payments.
  • Prepare and maintain an accurate record management system of all patient records.
  • Prepare and maintain reconciliation records.
  • Patient Service:
  • Ensures cleanliness and neatness of patient treatment area, stockroom and medical devices as per clinic procedure.
  • Assists with the collection and distribution of basic food preparation and delivery of nutritional requirements to patients
  • and visitors including ordering.
  • Maintains the stock levels of all consumables within the stock room and trolley/s as required for daily operation of the
  • clinic.
  • Attends to the re-stocking of consumables in the stock room and trolley/s as required for daily operation of the clinic.
  • Manages the ordering of all stock and consumables for the operation of the clinic.
  • Confirms delivery of stock and cross checks inventory with documentation and forwards monthly stock take to the
  • Purchasing Officer.
  • Maintains Clinical Manager database.
  • Ensures routine collection and appropriate disposal of linen, rubbish and contaminated waste.
  • Coordinates collection of blood samples by pathology lab, help spin blood before collection.
  • Participates in Quality Assurance activities as required by the Dialysis Clinic Manager.
  • Ensures/promotes a safe, secure and healthy working environment to staff and a comfortable, safe environment for
  • visitors and patients as detailed in the Workplace Health and Safety policy (FMEAU-28).
  • Engages in internal and external in-service activities to enhance / maintain skills and knowledge
Original posting on Fresenius Medical Care's site ↗

Listed on hirly, a job board. hirly is not the employer: Fresenius Medical Care is hiring for this role.

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