Office Supervisor - Gastroenterology

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical , Village Medical at Home , Summit Health , CityMD , and Starling Physicians .

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

At Starling Physicians, we're looking for a Supervisor, Office Certified Medical Assistant to help us transform the way primary care is delivered and how patients are served in their homes. Our in-home care program offers full-service primary care that meets our patients where they are, with trusted doctors and advanced practice practitioners working together to deliver coordinated care in the comfort of the patient's home. The program is designed to give patients and caregivers flexible solutions and ensure seamless communication between care providers.

Starling Physicians has partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools, empowering them with proven strategies and support, and inspiring them with better practices and consistent results.

We're creating care that's more accessible, effective, and efficient, with solutions that are value-based, physician-driven, and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo — individuals who have the confidence to lead but the humility to never stop learning.

Could this be you?

The Supervisor facilitates day-to-day operations, including managing patient, staff, and provider interactions and maintaining a service-based approach to issue resolution. Partnering with the clinical support staff to promote the highest standards of quality patient care by appropriately managing patient flow, this role provides support and training to staff to encourage their ability to effectively address triage calls and service recovery. This role reports to the Director of Clinical Operations.

How You Can Make a Difference

Leadership and facilitation skills that engage staff in strong communication for clinical problem solving and decision making

Supervise and monitor the performance and skills of clinical staff, assuring the delivery of quality health care services

Foster teamwork and contribute to an environment of respect and inclusion

Provide immediate follow-up, documentation, and communication to employees

Serve as a champion, helping staff interpret organizational and clinical changes in a positive manner

Promote, support, and participate in process improvement, quality initiatives, and innovation

Monitor patient activities, identifying gaps and partnering with leadership and clinical staff to address them appropriately

Key Responsibilities

1. Clinical Support and Oversight

Serve as the primary point of contact for leads and clinical staff with questions or workflow concerns

Provide real-time support in clinics to ensure efficient patient flow and adherence to protocols

Step in to assist with patient care duties as needed, including clinical work-ups

Ensure timely patient flow and minimize provider downtime

Arrange Medical Assistant coverage for call-outs, PTO, and unexpected absences by identifying and deploying qualified float staff, or stepping in personally, to maintain uninterrupted clinic operations

Responsible for employee evaluations

2. Training and Development

Train new staff on clinical procedures, EMR documentation, and patient interaction

Monitor the progress of new hires and provide regular feedback to supervisors

Conduct periodic skills assessments and identify opportunities for retraining or improvement

Support continued education initiatives and maintain clinical standards

3. Inventory Management

Monitor clinical and supply inventory, including medications, diagnostic supplies, and PPE

Coordinate with purchasing staff to ensure appropriate par levels and timely reorders

Oversee organization and cleanliness of supply areas and exam rooms

4. Drug Inventory Oversight

Track and log expiration dates for all injectable medications

Ensure compliance with proper storage and handling protocols

Coordinate with appropriate staff to remove or return expired or soon-to-expire medications

Approve drug ordering

5. Triage and Communication

Provide direction for scheduling urgent/emergent appointments based on symptoms or history

Help coordinate patient communication related to clinical follow-ups, reschedules, or treatment changes

6. Leadership and Accountability

Model professionalism and teamwork within the clinical staff

Serve as a liaison between clinical staff and management

Promote a culture of safety, efficiency, and exceptional patient care

Communicate regularly with the Practice Manager, Associate Director, and practice leadership on staffing needs, clinic flow, or concerns

Participate in the recruitment, selection, and hiring process for clinical positions

Be proactive in employee mentoring, coaching, and discipline

Approve timecards and forward time allocation to the corporate office if applicable

Review and approve requests for Paid Time Off and determine the need for float staff to cover staffing gaps

Coordinate staff scheduling with leads

Monitor patient activities, identifying gaps and partnering with leadership and clinical staff to address them appropriately

Coordinate internal chart audits and assist in preparation for external audits or payer reviews

Meet regularly with physicians to discuss operational practice issues; provide the agenda and record minutes

Meet with team leads weekly

Monitor appointment and procedure volumes to assess clinic productivity and work with providers to optimize utilization

Partner with billing and coding teams to ensure accurate documentation and charge capture

Participate in strategic planning related to growth, cost containment, and revenue cycle improvements

7. Staff Guidance & Mentoring

Serve as a resource for other technicians with questions about clinical procedures, equipment, or patient care

Monitor and control overtime use

Create, attend, and participate in staff meetings, providing updates or training refreshers to the team

Provide real-time troubleshooting and support during busy clinics

Mentor and support new technicians during training, assisting with skills development and procedural knowledge

Help foster accountability by modeling professionalism and teamwork

8. Equipment and Supplies

Recommend and discuss with the Clinic Manger and Associate Director any requests for new equipment

Maintain equipment inventory and ensure compliance with biomedical equipment checks and calibration schedules

Ensure proper disposal and handling of medical waste in compliance with regulatory standards

Supervise any repairs/maintenance of existing equipment

Work with Starling Physicians IT to ensure efficient, uninterrupted electronic processes are in place and outdated equipment is refreshed

Coordinate and approve ordering supplies with