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Sime Darby

Officer, Customer Relations

Malaysia | Selangor | SDAC Ara (B113)

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hirly's read of this role

Seniority
Mid level
Country
MY
Work mode
On-site / unstated
First seen by hirly
27 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Company :

Sime Darby Auto ConneXion Sdn. Bhd.

Responsibilities

  • Attend complaints for model under care & manage loaner car arrangement to customer (as & when required) & general administrative work.
  • Prepare tribunal and legal documentation to be submitted to Legal Team at Motor Division.
  • Prepare letter of reply to customer on the critical cases.
  • Attending tribunal & court as & when required
  • Assist HOD in monitoring the reporting system (weekly & monthly) for all the staff

Qualification

  • Minimum Degree Holder in Business or relevant scope.
  • Minimum 3 years’ experience in Customer Services in Calls Centre or via face to face.
  • Strong command of the English Language & Bahasa Malaysia in writing and verbally.
  • Excellent/moderate User for Microsoft Word and Excel,
  • Advantage if possess knowledge on using CRM and Case Management Systems
Original posting on Sime Darby's site ↗

Listed on hirly, a job board. hirly is not the employer: Sime Darby is hiring for this role.

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