hirly
Sign inGet started free

DBS

OFFICER, Specialist, Customer Centre Bank Officer, Customer Service Hub

Taipei

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at DBS first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included
Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
TW
Work mode
On-site / unstated
First seen by hirly
5 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Business Function

Group Operations enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. As an Operations Department, we embrace and reinforce the strong PRIDE! culture that is built up in DBS. This is done through strategic focus on training and improving staff capability, empowerment, productivity, teamwork, innovation & technology, managing operational risks & strongly collaborating with our business partners in delivering excellent RED service to our customers.

Responsibilities

  • Deliver excellent customer service by handling inbound customer inquiries and resolving issues effectively.
  • Provide accurate information on banking products, services, and digital platforms to assist customers.
  • Identify customer needs and recommend appropriate banking solutions or refer them to relevant specialists.
  • Maintain high service quality standards and adhere to the bank's operational guidelines and regulatory requirements.
  • Collaborate with internal teams to resolve complex customer issues and improve overall service delivery.
  • Support digital adoption by guiding customers on how to use self-service banking channels.

Requirements

  • Bachelor's degree or diploma in any discipline.
  • Prior experience in customer service, contact centers, or the financial services industry is preferred.
  • Strong interpersonal and communication skills with a customer-centric mindset.
  • Ability to multi-task, work under pressure, and adapt to a fast-paced environment.
  • Proficiency in using digital tools and basic computer applications.
  • Strong problem-solving skills and attention to detail.
  • Willingness to work on rotating shifts to support customer service operations.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Taipei Hub -11F

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

Original posting on DBS's site ↗

Listed on hirly, a job board. hirly is not the employer: DBS is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job