Sime Darby

Officer - Warranty (Denza)

Location unstated

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hirly's read of this role

Seniority: Mid level
Work mode: On-site / unstated
First seen by hirly: 27 Sept 2026

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the posting

Company :

Sime Darby Beyond Auto Sdn. Bhd.

Daily Claim Handling

a) Receiving & Processing Claims

Receive daily warranty claims from Service Advisor for processing.
Ensure all received claim documents tally with invoiced warranty for the day.
Perform daily processing of claims within KPI limit
Ensure excellent quality of warranty processing to minimize rejection and outstanding amount and maximize repayment from Principals.

b) Follow-ups

Constantly follow-up with Aftersales Distribution Department to get the claims approved and Credit Note on time
Follow-up with Service Advisor to get the documentations for submissions and re-submissions.
Maintain good and healthy working relationship with Service Advisors and Workshop personnel.

c) Paperwork

Ensure all warranty paperwork is properly documented and that all verifying criteria needed by the factory/distributor are processed correctly.
Establish correct problem and remedy codes (and their explanation) and operation number, record the same on claim.
To perform weekly warranty status report

d) Rejections

Ensure rejections are limited to 1% annually.

e) Others

Responsible to perform other duties requested by superior

Original posting on Sime Darby's site ↗

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