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Keysoftwaresystems

On Site Help Desk - Application Support

Wall Township, New Jersey

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

On site Application Support Staff provides application support to a wide variety of clients on a proprietary Courier Management software via phone, email and remote meetings. You will troubleshoot application issues, review data, and answer clients' application specific questions on configuration, setup, and operations.

RESPONSIBILITIES:

Troubleshoot & resolve issues for clients on a proprietary application by phone, email and remote meeting working directly with customers

Follow up on outstanding requests and ensure timely resolution

Perform Quality Assurance testing on new application versions

Execute application updates and configuration in accordance with Key Software standards

Train oncoming customers in setup and use of the application

Perform other support related duties as assigned

BASIC QUALIFICATIONS:

Must have strong written and verbal communication skills

Motivated to learn and grow and to accept new challenges

Working knowledge of PC, Mac, and Mobile devices (iOS/Android Tablets)

Strong customer service and troubleshooting skills

Must be available for occasional scheduled and non-scheduled critical overtime/afterhours

PREFERRED QUALIFICATIONS:

2 years+ experience in technology Help Desk strongly preferred

Experience with MSSQL

Experience with webhooks and APIs

Working knowledge of HTML

BENEFITS:

Opportunities for growth and advancement

Health, Dental, LTD and Life

Paid time off

401k with employer match

Friendly, casual, professional atmosphere

Excellent compensation

Enjoy working with cutting edge tools

Industry leading 23-year-young company

Original posting on Keysoftwaresystems's site ↗

Listed on hirly, a job board. hirly is not the employer: Keysoftwaresystems is hiring for this role.

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