Onboarding Analyst

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Who is CAT Digital? What do we do?

Big machines require big thinking. Are you looking for your next big challenge?

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact, and do the work that really matters. Join Us.

Job Opportunity:

We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!

What will you do?

As an Onboarding Analyst for Integrated Procurement (IP), you will support the onboarding and deployment of new customer connections to Caterpillar's Integrated Procurement platform, the company's largest eCommerce integration solution. Integrated Procurement enables customers to connect their procurement systems directly with Caterpillar dealers to efficiently purchase parts and services.

You will work closely with Project Managers, customers, dealers, product teams, engineering teams, and industry representatives to configure, validate, and deploy new customer connections. This role combines technical problem-solving with customer engagement, requiring strong communication skills and the ability to guide stakeholders through implementation activities.

The position is ideal for individuals with a technical background who enjoy working directly with customers and helping drive successful implementations without being in a software development role.

Responsibilities include:

Customer Onboarding & Configuration

Support the onboarding of new customers onto the Integrated Procurement platform.

Configure and validate customer and dealer connections using established onboarding processes and tools.

Participate in project kick-off meetings and onboarding readiness reviews.

Guide customers and dealers through implementation requirements and deployment activities.

Assist in transitioning customers from implementation into production support.

Technical Analysis & Troubleshooting

Analyze customer integration requirements and onboarding documentation.

Troubleshoot connection and configuration issues in collaboration with Product and Engineering teams.

Utilize implementation and diagnostic tools, including XML-based configuration and validation tools.

Support testing activities and help coordinate resolution of technical issues.

Work with customers, dealers, and internal teams to identify and resolve onboarding challenges.

Stakeholder Collaboration

Partner closely with Project Managers to execute customer onboarding plans and deployment activities.

Work directly with customers, Caterpillar dealers, and industry representatives throughout implementation projects.

Participate in regular project status meetings and customer checkpoints.

Communicate project progress, risks, issues, and dependencies to stakeholders.

Build strong working relationships with both business and technical teams.

Process Improvement & Capability Development

Contribute to the ongoing improvement of onboarding processes, tools, and documentation.

Share implementation best practices and lessons learned across onboarding projects.

Support strategic initiatives focused on expanding and improving Integrated Procurement capabilities.

Assist with training and knowledge transfer activities for customers and stakeholders.

This position works directly with Slovakia based engineering leadership and Cat Digital leadership in the US while supporting customers and dealers primarily across the EAMEA region.

What you have:

Software Product Technical Knowledge: Knowledge of technical aspects of a software products; ability to design, configure and integrate technical aspects of software products.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.

Customer Support Policies, Standards and Procedures: Knowledge of the organization's customer support policies, standards and procedures; ability to guide customers on all company interactions.

Basic knowledge of AWS Cloud services, with experience using Amazon CloudWatch for monitoring, logging, and performance analysis.

Experience working with XML, APIs, integrations, or data exchange technologies.

Experience leveraging AI tools and technologies to improve productivity, optimize workflows, and increase operational efficiency.

Fluency in both spoken and written English is required. Knowledge of French is a plus.

Top Candidates will also have:

Experience supporting eCommerce, procurement, purchasing, ERP, or digital commerce platforms.

Experience working directly with customers during implementation or onboarding projects.

Knowledge of system integrations and business-to-business (B2B) connectivity solutions.

Experience troubleshooting XML-based transactions and data exchange processes.

Experience working with dealers, distributors, suppliers, or enterprise customers.

Exposure to project management methodologies and customer deployment activities.

Experience working with global teams and stakeholders across multiple regions.

Technical background in software development, systems integration, or application support.

Additional language skills beyond English and Fre nch.

• What we offer:
• At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:

from 2 748 up to 3 300 euros / month gross

Performance related annual cash incentive

Industry leading Pension plan

5 days of extra vacation above the legislative requi