Onboarding Specialist

Job Description

Position Title: Onboarding Specialist

Position Reports To: Office Manager

Position Summary

The Onboarding Specialist works closely with our recruiters and field management team to ensure timely and thorough onboarding of new hires, rehires, and transfers. During the staffing phase for the job site, the Onboarding Specialist is critical, given that he/she keeps the management team updated daily regarding where the candidates are in their onboarding process.

Essential Functions

Supports new hires as they complete employment application via a phone application or on the internet

Assists Craft Professionals with translation via written and verbal ATS onboarding in both English and Spanish

Supervises all onboarding Craft Professionals through the HASC, ISTC, and other clinics/training processes, ensuring craft professional retention

Manages onboarding through completion, handles sensitive and confidential employee information ensuring superior customer service

Troubleshoots and escalates (as necessary) onboarding issues as they arise

Works closely and proactively with the HR Business Partners to review onboarding experiences and implement solutions to improve the onboarding process

Completes I-9 via HRIS system

Provides follow up for Craft Professional to ensure completion of clinic requirements and safety courses

Provides daily/weekly updates to hiring managers regarding the Craft Professional’s compliance

Other duties as assigned

Education & Experience

1-4 years of experience onboarding candidates in the industrial and/or facilities maintenance sector

Experience working within ATS or HRIS systems

Experience with completing background checks via various web-based systems

Knowledge, Skills, and Abilities

Familiarity with qualifications for job sites i.e., registering candidates on the HASC, ISTC, and other industrial training councils

Ability to work collaboratively and build strong partnerships with management and field leaders

Proficiency in computers including Microsoft Office (Word, Excel, PowerPoint, etc.)

Must work well in a team atmosphere and communicate effectively both verbally and written

Must be comfortable adapting to different personalities

Must have a professional attitude and possess the ability to exercise good judgment when problem-solving

Ability to work independently for day-to-day tasks to ensure onboarding goals and priorities are met

Ability to effectively manage multiple projects, tasks, and priorities

Excellent customer service skills

Excellent verbal and written communication skills

Strong attention to detail, accuracy, and time management

Ability to demonstrate self-motivation and ownership of assigned work

Work Conditions/Physical Demands

Remaining in a stationary position, often standing, or sitting for prolonged periods.

Light work that includes moving objects up to 20 pounds.

No adverse environmental conditions expected.