Online Community Manager

About HeyGen

• At HeyGen, our mission is to make visual storytelling accessible to all. Over the last decade, visual content has become the preferred method of information creation, consumption, and retention. But the ability to create such content, in particular videos, continues to be costly and challenging to scale. Our ambition is to build technology that equips more people with the power to reach, captivate, and inspire audiences.
• Learn more at www.heygen.com . Visit our Mission and Culture doc here .

About the role

We’re looking for a Community Manager to help build and grow HeyGen’s online communities across forums, Discord, Reddit, and beyond.

You’ll play a key role in shaping how people connect with HeyGen and with each other. This means creating experiences that bring people in, give them a reason to stay, and make it easy for them to participate.

You’re someone who enjoys both sides of the work. You come up with ideas that spark engagement, and you follow through to make sure they actually happen.

What you’ll do

Build a thriving community

Grow and manage HeyGen’s Discord with a focus on daily engagement and positive interactions

Show up on Reddit in a way that feels natural, helpful, and relevant

Build relationships with creators, contributors, and early advocates

Help members feel seen, heard, and excited to participate

Create engaging programs

Launch campaigns like challenges, prompts, and showcases that encourage participation

Develop recurring moments such as weekly threads, events, or creator spotlights

Turn product updates into opportunities for the community to explore and share

Create simple, effective formats that make it easy for people to join in

Keep things running smoothly

Manage day-to-day community activity across platforms

Plan and maintain a clear content and engagement rhythm

Support a safe, inclusive, and constructive environment

Amplify your community

Highlight great work from users and share their stories

Encourage members to create and share content

Help identify and grow community advocates

Close the feedback loop

Listen closely to what the community is saying

Spot trends, insights, and opportunities

Share learnings with product and marketing teams

Continuously improve how we engage

What we’re looking for

3+ year experience managing Discord and/or Reddit communities

A strong sense of what makes people engage and participate

Strong track record of end-to-end community projects

Comfortable being active in online communities and internet culture

Clear, thoughtful communication skills

Able to balance creativity with execution

Proactive and self-directed

Nice to have

Experience with AI, creator tools, or video platforms

Familiarity with HeyGen or similar products

Basic design skills (Canva, Figma, etc.)

Experience running community campaigns or events

Experience with Developer communities

What success looks like

A Discord community that feels active, welcoming, and engaging

A Reddit presence that adds value and builds trust

Online spaces where both new creators and power users can find value

Campaigns that people want to participate in and share

Online communities that drive business outcomes for a variety of internal teams and stakeholders

Pathways for members to become leaders

Location

Opportunity to work in-office, hybrid or remote while employed as a contractor.

Compensation:

We are looking to pay a c ompetitive monthly rate on a long-term contract. Expected range is $4,000 to $5,700/month

Join us at HeyGen and help build the future of how people connect, create, and communicate through video.