Operation Leader (Support for internal IT systems) - IT Management Section

Job Description:

Business Overview

Rakuten is Japan's largest marketplace and an internet ecosystem that provides over 70 wide-ranging services including e-commerce, travel, banking, fintech, food delivery, golf, insurance, instant messaging, and mobile networks. While Rakuten operates more than 140 services worldwide, the Communications & Energy Company is a business division that develops information and communications services, including mobile phone services, as well as electric power and energy-related businesses.

※Please check Rakuten Communications & Energy Company services at the link below※

https://corp.rakuten.co.jp/about/company/communications_energy.html

Department Overview

IT Governance Management Department has the mission of formulating IT strategy and governance to achieve Rakuten Mobile's strategic objectives and optimizing the internal IT environment that strengthens company-wide internal IT policies, processes, systems, and the enterprise as a whole.

IT Management Section is responsible for executing various initiatives based on IT Governance Management Department's mission and deploying them company-wide.

Position:

Why We Hire

Recruitment drive to strengthen our organization.

Position Details

You will be employed by Rakuten Group, Inc. and will be responsible for driving forward various IT environments at Rakuten Mobile, Inc.

Specifically:

- Responsible for practical tasks concerning the management of operational tools within the target department.

This includes establishing management systems, providing explanations to the target department, and subsequent operational support.

- Achieving centralised management of software and BI tools used individually by each department.

- Establishing provisional mechanisms (such as Microsoft Forms) until the commencement of new system operations.

- Operating the internal IT management system.

- Conducting audits based on internal IT management regulations.

- Providing on-site implementation support for internal IT systems.

Work Environment

IT Governance Management Department as a whole has just under 20 members.

The IT Infrastructure Management Section consists of one manager (male, in his 60s) and one staff member (male, in his 50s).

The organization as a whole has many mid-career hires, including not only those with telecommunications industry experience, but also many people with no industry experience. Therefore, the acceptance of mid-career employees is also smooth.

Even if you have no industry or practical experience, it is an environment where you can steadily grow while receiving support from experienced members.

Mandatory Qualifications:

- At least 3 years' experience managing or promoting BI tools within an organisation, such as as an in-house systems engineer or within an information systems department.

-Business-level English proficiency

Desired Qualifications:

-Work experience in the IT industry or telecommunications industry

-Experience with systemization and automation

Other Information:

Additional information on Location

Rakuten Crimson House

#business #customersupport #communicationsandenergy #RakutenEnergy

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)