Operational Delivery Manager

Closing date for applications 05/04

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What you'll do

• •Create and manage the detailed plan that brings Operational Delivery workstreams to life – this will include equipment, training, certification, and engagement amongst many others.
• •Ensure that our Field teams are always up to date, informed and engaged as we move from pilot to BAU implementation and be the go-to SME for them.
• •Deliver high quality and revenue generating FTTP service levels aligned with contractual requirements.
• •Manage the multiple logistical elements (Training, Supply, Fleet, Field Coaches etc) that are essential to on time, on budget delivery.
• •Develop Key working relationships across the Sky Group with core stakeholders and external partners.
• •Deliver pilots and new work at a high standard and using an Agile methodology that ensures flexibility and integrity.
• •Create and own time bound plans that ensure a seamless transition from pilot inception to MVP and onwards to BAU operations.

What you'll bring

• •Exceptional stakeholder management and an ability to facilitate success across complex organisations and conflicting priorities
• •The ability to engage with individuals and teams at all levels of the organisation and a track record in indirect leadership
• •Building a compelling story of the realities of Ops delivery and articulating that across diverse business areas.
• •Experience of Excel
• •Attention to detail due to producing analytical problems
• •Experience in Transformation and Change management with knowledge of the models that underpin them.
• •A deep understanding of the FTTP operational requirements, processes, technology and best practice to deliver great customer experiences and revenue.

• •Problem solving and analytical skills alongside the ability to translate that to improvement plans.
• •Experience in applying logic and organisation to complex deliverables
• •Innovative and disruptive, inspirational and resilient

Team overview

Home Service Operational Delivery

Operational Delivery is a small but hugely important Team within Home Service, commercialising and delivering new Operational initiatives. The diverse workstreams span across multiple business areas and topics with this team striving to makes things happen at the right time with the right people. Operational Delivery is heavily involved in ensuring that from our commercial, product and change delivery teams to our Front-line operation we deliver on time, with excellence and keeping our Engineers at the heart of what we do.

The rewards

There's one thing people can't stop talking about when it comes to #LifeAtSky : the perks. Here’s a taster:

• •Sky Q, for the TV you love all in one place
• •The magic of Sky Glass at an exclusive rate
• •A generous pension package
• •Private healthcare
• •Discounted mobile and broadband
• •A wide range of Sky VIP rewards and experiences

Inclusion & how you'll work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.