Operations Agent

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Job Details

Cencora World Courier is a global specialty logistics company trusted by partners across the healthcare industry to move products that matter. We provide time-critical and temperature-sensitive transportation and supply chain solutions, helping to support clinical trials, biopharmaceuticals, cell and gene therapies, and other specialist healthcare shipments. Our work is focused on quality, compliance, and delivering with care in environments where precision and reliability are essential.

About the Role

We are looking for an Operations Agent to join our Cape Town team. This is a hands-on role in a fast-paced operational environment, supporting the day-to-day running of the branch across imports, exports, dispatch, customer communication, compliance, and general operational administration.

This opportunity would suit someone who enjoys variety in their day, can move confidently from one task to the next, and is keen to learn all aspects of the business. You do not need to come from the most senior background to be successful in this role, but you should bring a proactive mindset, a positive attitude, and a willingness to get involved wherever needed.

You will work closely with internal teams, customers, drivers, airlines, and service providers to help ensure shipments are managed efficiently, compliantly, and to a high standard.

Location

Montague Gardens, Cape Town (Fully on-site)

Working Pattern

40 hours per week + Weekend and Public Holiday working as required.

Key Responsibilities

Support daily branch operations across imports, exports, and dispatch

Coordinate with drivers, customers, airlines, vendors, and internal teams

Prepare and process shipping, import, and export documentation

Monitor shipment progress and assist in resolving operational delays or issues

Maintain accurate updates across operational systems and records

Assist with packaging preparation, temperature monitor handling, and replenishment activities

Support compliance with company procedures and operational standards

Help manage stock-related activities, including stock counts and stock level monitoring

Complete general operational administration, filing, and record keeping

Provide support to other functions, including customer service and wider branch operations, when required

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Skills and Experience

Previous experience in a courier, freight, logistics, shipping, airline, or similar operational environment would be advantageous

Strong organisational skills with the ability to manage a varied workload

Comfortable working in a fast-paced environment where priorities can change quickly

A positive, flexible, and team-oriented approach

Confident communicator with the ability to work with different stakeholders

Strong problem-solving skills and the ability to think on your feet

Willingness to learn and take on different aspects of the operation

Basic administrative and system skills

Matric

Valid driver’s licence

Own reliable transport is preferred due to the operational nature of the role

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier South Africa (Proprietary) Ltd.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned