Operations and Quality Engineer, Sustaining Engineering

Your Impact at LILA

We're seeking an Operations & Quality Engineer to establish and evolve the quality management systems (QMS), CMMS, PLM, operational standards, and continuous improvement infrastructure required to scale AISFs reliably across geographies and deployments. This role will drive quality culture, operational rigor, and systemic problem-solving across Engineering, Robotics, Software, Manufacturing, and Research Operations.

Unlike traditional quality administration, this position focuses on building lightweight but defensible quality systems , embedding continuous improvement into the engineering workflow, and leading teams through root-cause analysis and corrective action discipline. You'll be the operational and quality authority that ensures AISF deployments maintain audit readiness, traceability, and performance consistency while preserving engineering velocity.

What You'll Be Building

Quality Management System & ISO 9000 Governance

Establish and maintain an ISO 9000 aligned QMS framework tailored to hardware-software-operations environments

Own quality policy, operational procedures, document control, and record retention across the AISF platform lifecycle

Define audit-ready traceability and configuration control standards for engineering changes, deployments, and operational baselines

Build scalable quality templates and workflows that engineering teams want to use , not resent

Ensure QMS evolves with organizational growth—lightweight early, rigorous at scale

Operational Systems & Lifecycle Management

Support operationalization of Arena PLM (or equivalent) for AISF bill-of-materials, part numbering, and engineering change control

Own the Engineering Change Management (ECM) process end to end—drive Engineering Change Orders (ECOs) and Engineering Change Requests (ECRs) from initiation through review, approval, implementation, and closure

Own release structure, design documentation, and deployment baselines to ensure every AISF deployment is traceable to an engineering release

Maintain operational lineage: which hardware, software, and firmware versions are deployed at which sites, and why

Support commissioning, FAT/SAT documentation, and handoff records with regulatory-grade rigor

Cross-Functional Standards & Leadership

Partner with Engineering, Robotics, Software, Manufacturing, and Facilities to define shared standards for operational readiness, quality gate criteria, and deployment workflows

Lead risk and reliability practices: facilitate Failure Modes and Effects Analysis (FMEA) across design and process, and translate findings into actionable mitigations

Develop and maintain Control Plans that link critical characteristics, process controls, inspection methods, and reaction plans to design and quality requirements

Lead standards definition for: design reviews, safety compliance, manufacturing readiness, and operational handoff

Build operational templates for engineering change requests, deployment checklists, and incident response

Serve as the quality authority in technical forums; own escalation paths for quality-critical decisions

Operational Reporting & Compliance

Maintain quality metrics and trending: first-pass yield, escape rates, CAPA effectiveness, cycle time, and deployment readiness

Prepare audit-ready documentation and compliance evidence for regulatory bodies, customers, and internal stakeholders

Define and maintain quality KPIs aligned with business growth and deployment scale

Lead internal quality audits; prepare corrective action plans for any findings

What You'll Need to Succeed

3+ years in quality, operations, or engineering roles in hardware, manufacturing, or complex systems environments (automotive, medical device, aerospace, robotics, semiconductor, or industrial equipment)

Hands-on expertise building or scaling ISO 9000 compliant quality systems—you understand document control, procedure discipline, and audit readiness

Demonstrated experience leading RCA investigations and CAPA programs—you've driven teams through root-cause discipline, tracked corrective actions to closure, and verified effectiveness

Comfort with Arena PLM, Windchill, SAP PLM, or equivalent lifecycle management systems—you understand part numbering, bill-of-materials rigor, and design change control

Hands-on experience running Engineering Change Management (ECM)—you've owned ECO/ECR workflows from initiation through implementation and closure

Experience developing FMEAs and Control Plans—you can lead cross-functional risk assessments and translate them into concrete process controls and reaction plans

Track record building operational templates, procedures, and workflow standards that teams actually adopt

Strong cross-functional leadership skills—you communicate with engineers, operators, finance, and executives without losing precision

Bonus Points For

Experience supporting robotics, automation, advanced manufacturing, hardware infrastructure, or technical operations environments.

Familiarity with commissioning, FAT/SAT, sustaining engineering, deployment readiness, or operational support workflows.

Exposure to operational governance, engineering standards, or lightweight quality systems in technical organizations.

Experience building templates, operational workflows, onboarding structures, or lifecycle coordination systems.

Behaviors & Mindset (Critical)

Systems-minded operator : You see quality not as a bottleneck, but as an enabler of speed and confidence

Bias toward lightweight rigor : You reject bureaucracy but embrace discipline where it matters (safety, traceability, learning)

Continuous improvement mindset : You drive Kaizen-style incremental improvements; you're comfortable with emerging processes and willing to iterate

Escalation discipline : You know when to escalate, when to solve, and how to maintain follow-through without constant hand-holding

Calm under complexity : You operate confidently in multidisciplinary environments and evolving organizational structures

Hands-on contributor : You don't just set policy—you participate in RCA investigations, commissioning activities, and operational troubleshooting

Technical Fluency (Highly Valued)

Experience with failure modes analysis (FMEA), design reviews, or safety-critical system assessment

Familiarity with PLM workflows, CAD/PDM systems, or version control in hardware engineering contexts

Understanding of manufacturing readiness, sustaining engineering, or deployment support workflows

Experience with commissioning, FAT/SAT (Factory Acceptance Testing / Site Acceptance Testing), or operational handoff in hardware environments

Knowledge of quality frameworks beyond ISO 9000 (e.g., IATF 16949, FDA QMS, safety standards)

Compensation

We offer competitive base compensation with bonus potential and generous early-stage equity. Your final offer will reflect your background, expertise, and expected impact.

U.S. Benefits. Full-time U.S. employees receive a comprehensive benefits program including medical, dental, and vision coverage; employer-paid life and disability insurance; flexible time off with generous company wide holidays; paid parental leave; an educational assistance program; commuter benefits, including bike share memberships for office based employees; and a company subsidized lunch program.

International Benefits. Full-time employees outside the U.S. receive a comprehensive benefits program tailored to their region. USD salary ranges apply only to U.S.-based positions; international salaries are set to local market.

Expected Base Salary Range

$93,600 — $158,400 USD

About LILA

Lila Sciences is building Scientific Superintelligence™ to solve humankind's greatest challenges. We believe science is the most inspiring frontier for AI. Rather than hard-coding expert knowledge into tools, LILA builds sys