Clera

Operations Associate, Customer Success

San Francisco

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

Keywords matched to this posting
Fit score before you apply
Cover letter included

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family: Customer support
Seniority: Mid level
Stated salary: $70,000 – $90,000 per year
Country: US
Work mode: On-site / unstated
First seen by hirly: 14 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About the Role

This associate-level individual contributor role supports customers after the sale as part of a customer success function at an AI search and discovery startup. You will help customers stay engaged, get ongoing support, and identify opportunities to improve the fit of the service.

What You'll Do

Follow up proactively with customers and provide ongoing post-sales support.

Build relationships and deliver attentive service as a dedicated customer success partner.

Track customer analytics and use them to suggest improvements.

Surface relevant leads and opportunities, gather customer feedback, and help refine the service's fit.

What We're Looking For

At least 2 years of professional experience; this is not a new graduate role.

Experience working at a technology company or startup.

Background in customer success, account management, or post-sales customer support.

Experience managing ongoing customer relationships, conducting proactive outreach, and using customer metrics or analytics to inform business decisions.

Experience in AI, search, or discovery is a plus.

Compensation & Benefits

Annual salary range: $70,000 to $90,000.

Location

On-site in San Francisco, California, six days per week.

Original posting on Clera's site ↗

Listed on hirly, a job board. hirly is not the employer: Clera is hiring for this role.

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job