Operations Business Partner

About Payoneer

Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence.

We are looking for a Japan Operations Business Partner who can serve as the primary bridge between Business, Operations, Product, Compliance, and local market stakeholders to drive strategic initiatives that improve customer experience, operational efficiency, and regulatory readiness.

This role combines traditional Operations Business Partner responsibilities with a strong focus on Japan's evolving regulatory landscape and market needs. The successful candidate will act as the local Operations PoC in Japan, partnering closely with GTM, Compliance, Legal, Product, KYC, and Customer Care teams to identify business and customer pain points, translate regulatory requirements into practical solutions, and drive strategic programs from concept through execution.

The role requires a highly consultative professional who can influence stakeholders, navigate ambiguity, and balance customer experience, business growth, operational scalability, and regulatory compliance.

Full-time | Hybrid | Tokyo

What you’ll do

Serve as the voice of the Japan market, building deep understanding of local customer needs, business priorities, operational challenges, and market trends to influence global decision-making.

Act as the primary Operations partner for Japan, collaborating closely with GTM, Compliance, Product, KYC, Customer Care, and regional leadership teams to drive business outcomes.

Lead regulatory and licensing readiness initiatives, translating evolving Japanese regulatory requirements into scalable operational processes, controls, and customer journeys.

Identify and drive solutions for customer and operational pain points, partnering with cross-functional teams to improve onboarding, servicing experiences, operational efficiency, and risk management.

Represent local business requirements in global programs and product roadmaps, ensuring Japan-specific needs are appropriately prioritized and addressed.

Engage with external stakeholders, including regulatory advisors, industry partners, and local vendors, to evaluate solutions and support strategic decision-making.

Drive cross-functional transformation programs from concept to execution, managing stakeholder alignment, governance, risk mitigation, and operational readiness

Who you are -

7+ years of experience in management consulting, business transformation, operations strategy, regulatory consulting, financial services, fintech, or related fields.

Strong understanding of the Japanese financial services ecosystem and regulatory environment.

Demonstrated experience leading complex cross-functional initiatives involving multiple business and operational stakeholders.

Experience translating business, operational, and regulatory requirements into practical solutions.

Strong analytical, problem-solving, stakeholder management, and program management skills.

Native or fluent Japanese and business-level English.

The Payoneer Ways of Working

• Act as our customer’s partner on the inside
• Learning what they need and creating what will help them go further.

• Do it. Own it.
• Being fearlessly accountable in everything we do.

• Continuously improve
• Always striving for a higher standard than our last.

• Build each other up
• Helping each other grow, as professionals and people.

If this sounds like a business, a community, and a mission you want to be part of, apply today.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.