Operations & Data Product Manager – Applied Research Intelligence

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

The AI Data & Operations Product Manager is a hybrid data analytics and product management role that serves as the product owner for ARI Commercial Operations’ internal data products, operational tooling, and future Business Administration capabilities.

The role delivers immediate value through operational data analysis, custom dashboard development, and trusted reporting, while defining the long-term roadmap for the systems, workflows, controls, and administrative capabilities required to scale Applied Research Intelligence (ARI) products and commercial processes.

Role Purpose

ARI Commercial Operations executes customer and partner commitments while building the operational systems, processes, and controls needed to scale ARI products, platforms, and partnerships.

This position connects those priorities by combining hands-on analytics with ownership of the internal tooling roadmap.

The role supports the Commercial Operations function through two interconnected outcomes:

Operations Product Management

Define and prioritize the roadmap for internal tools and business administration capabilities that reduce manual work and enable operations to scale alongside ARI product maturity and customer adoption.

Data & Decision Support

Create reliable, timely, and decision-ready visibility across content delivery, partner ingestion, content availability, operational readiness, and process performance.

How You Will Make an Impact:

Internal Tools Product Management

• •Own the roadmap and prioritized backlog for internal operational tooling used by ARI Commercial Operations.
• •Translate current-state pain points and future business requirements into product requirements, user stories, process flows, data requirements, acceptance criteria, and measurable outcomes.
• •Lead discovery with Sales, Engineering, and Operations users to understand workflows, control points, handoffs, failure modes, and automation opportunities.
• •Prioritize solutions that move routine tasks from developer-only execution to secure, governed self-service for authorized Operations users.
• •Partner with Product Management and Engineering to align internal tooling dependencies with the broader ARI platform roadmap, while maintaining clear ownership boundaries between customer-facing product strategy and internal operational systems.

Operational Data, Analytics & Dashboards

• •Design, build, and maintain custom dashboards for content delivery, partner ingestion, content inventory, and operational readiness.
• •Perform ad hoc and recurring analyses to identify bottlenecks, exceptions, data-quality issues, process variation, and opportunities for improvement.
• •Partner with Data and Engineering teams to source, model, reconcile, and validate data from relevant operational systems.

Cross-Functional Leadership & Process Improvement

• •Serve as the primary translator between ARI Commercial Operations and technical delivery teams for operational data and internal tooling needs.
• •Facilitate requirements workshops, roadmap reviews, process mapping, prioritization, and decision forums with Operations, Product, Engineering, Data, Commercial, Partnerships, Licensing, and related teams.
• •Use process and performance data to identify and lead targeted improvements that reduce cycle time, increase accuracy, strengthen controls, and improve scalability.
• •Create clear documentation, operating procedures, data dictionaries, release notes, and training materials for newly delivered capabilities.
• •Monitor delivered solutions against adoption, quality, efficiency, and control objectives, incorporating lessons learned into the internal tooling roadmap.

Expected Outcomes in Year 1

• •Complete a prioritized, multi-phase roadmap for internal operational tooling and ARI Business Administration modules.
• •Launch and sustain trusted operational dashboards that replace or materially reduce manual delivery, ingestion, and content availability reporting.
• •Deliver initial self-service operational capabilities that reduce manual handoffs and dependency on Engineering for routine administrative tasks.
• •Establish a governed backlog, requirements process, acceptance framework, and release cadence for Operations tooling.
• •Document the target-state data model, system interactions, and ownership boundaries required to support future ARI platform operations.

What We Look For

• •Experience spanning product management, data analytics, operations, or a closely related discipline, with evidence of operating effectively across both data and product responsibilities.
• •Demonstrated ability to translate ambiguous business problems into structured requirements, product roadmaps, prioritized backlogs, and measurable delivery plans.
• •Experience partnering with Engineering or Data teams on integrations, APIs, workflow automation, internal tools, or enterprise systems.
• •Ability to map complex end-to-end processes, identify control and ownership gaps, and redesign workflows for scale.
• •Excellent written, visual, and verbal communication skills, including the ability to present technical and operational concepts to senior business stakeholders.
• •Ability to work independently in a fast-moving, cross-functional environment with evolving products, processes, and organizational needs.

Nice to Have

• •Hands-on experience developing dashboards and analytical products using a modern BI or data visualization platform.
• •Strong working knowledge of SQL, data modeling, data quality, metric definition, and analytical problem-solving.

Why This Role Matters

ARI is moving from high-touch content delivery toward a broader portfolio of AI platforms, knowledge feeds, data products, APIs, and recurring commercial relationships.

This role ensures that the internal operating environment evolves at the same pace. By combining strong data capabilities with disciplined product management, the AI Data & Operations Product Manager will create the visibility, workflows, controls, and administrative capabilities required for ARI Commercial Operations to support growth without proportional increases in manual effort or operational complexity.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

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