Operations Engineer

• Project Role : Operations Engineer
• Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
• Must have skills : Microsoft Endpoint Configuration Manager, Agile Project Management, Scrum, Unified Communication and Collaboration Implementation, digital workplace, Cross-Functional Team Enablement
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• The Scrum Master – Digital Workplace drives agile delivery across Endpoint Management, Messaging & Collaboration engineering and SRE teams. Acting as servant-leader and delivery coach, this role removes impediments, facilitates ceremonies, and ensures teams deliver reliable, high-quality Digital Workplace services. The Scrum Master bridges technical teams with stakeholders, aligning sprint outcomes to strategic roadmaps across Intune, Windows 365, Exchange Online, Microsoft Teams, and Microsoft 365 platforms.

• Roles & Responsibilities:
• - Agile Facilitation Lead sprints, standups, retrospectives, planning & reviews across DW teams
• - Impediment Removal Proactively identify & resolve blockers across engineering & ops squads
• -Delivery Governance Track velocity, manage backlogs, report progress to stakeholders & leadership
• - Stakeholder Alignment Bridge technical teams with business translate roadmap goals into sprint work
• - Continuous Improvement Champion team retrospectives, process maturity & Agile-ITIL alignment
• - Coaching & Culture Coach engineers on Agile mindset foster automation-first, collaborative culture

• Professional & Technical Skills:
• - Intune, SCCM/MECM, Windows 365 Cloud PC, Autopilot, patch & compliance
• - Exchange Online, Hybrid Exchange, Microsoft Teams, Teams Rooms, OneDrive
• - Microsoft Entra ID, Active Directory, Azure, Hybrid Identity, Conditional Access
• - SLOs/SLIs/XLAs, incident lifecycle, MTTD/MTTR, RCA & problem management
• - PowerShell, Power Automate, Graph API, Power BI — delivery of automation stories
• - ITIL v4 alignment — Incident, Change, Problem & Knowledge Management

• Additional Information:
• - The candidate should have minimum 7.5 years of experience in Microsoft Endpoint Configuration Manager.
• QUALIFICATIONS
• 5–10+ years in IT delivery, with 3+ years as Scrum Master
• Experience in Digital Workplace, endpoint or M365 environments
• Proven delivery of technical engineering & SRE teams using Agile
• Familiarity with ITIL processes & change/incident management
• Bachelor's in CS, IT, Engineering, or related discipline
• CERTIFICATIONS (PREFERRED)
• Certified ScrumMaster (CSM) or Professional Scrum Master (PSM)
• SAFe Scrum Master or SAFe Practitioner (for scaled environments)
• ITIL Foundation v4
• Microsoft 365 Fundamentals (MS-900) — desirable
• - KEY KPIs
• Sprint velocity, predictability & delivery consistency
• Impediment resolution time & backlog health
• Stakeholder satisfaction & roadmap milestone delivery
• Team retrospective action closure rate
• Incident & change delivery cycle time improvement
• Automation story completion & technical debt reduction
• SOFT SKILLS
• Servant leadership & team empowerment
• Executive communication & stakeholder management
• Conflict resolution & facilitation excellence
• Analytical mindset with continuous improvement focus
• - A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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