Operations Engineer

• Project Role : Operations Engineer
• Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
• Must have skills : Network Infrastructures
• Good to have skills : NA
• Minimum 7.5 year(s) of experience is required
• Educational Qualification : 15 years full time education

• Summary:
• Responsible for design, deployment, monitoring, and optimization of enterprise WAN, LAN, and WLAN environments using SD-WAN (Juniper SSR/SRX) and Juniper Mist AI platform, ensuring high availability, performance, and user experience.

• Key Responsibilities
• 1. SD-WAN (WAN Domain)
• Design, deploy, and manage SD-WAN solutions across branch and data center environments
• Configure application-aware routing, traffic steering, and failover policies
• Monitor WAN edge health, tunnels, and application performance using telemetry and analytics
• Troubleshoot WAN issues (latency, packet loss, brownouts, ISP issues) and ensure service continuity
• Support integration with SASE platforms (Prisma, Zscaler, Secure Edge)

• 2. Juniper MIST (AIOps & Campus)
• Monitor and manage network using Juniper Mist dashboards, SLEs, and Marvis AI insights
• Perform AI-driven proactive troubleshooting and root cause analysis (RCA)
• Analyze anomalies (Wi-Fi, LAN, WAN) and resolve issues before user impact
• Optimize user experience using SLE metrics (latency, throughput, roaming, client health)
• Implement configuration changes, RF optimization, and performance tuning

• 3. Network Operations (VNOC/NOC)
• Perform 24 7 monitoring, alert validation, and incident management
• Execute proactive issue identification using trends and telemetry
• Validate service restoration and maintain SLA/KPI compliance
• Collaborate with L2/L3/OEM/ISP teams for escalations and permanent fixes
• Maintain incident documentation, RCA, and continuous improvement initiatives

• 4. Implementation & Projects
• Lead or support network deployment, upgrades, and migration projects
• Configure devices: Juniper SRX, SSR, EX switches, Mist APs
• Perform integration testing, change execution, and rollout planning
• Develop LLD, HLD, SOPs, and topology documentation

• 5. Automation & Optimization
• Leverage Mist APIs / automation tools for operational efficiency
• Use AI insights to reduce MTTR / MTTI and incident volumes
• Identify opportunities for automation and self-healing networks

• 6. Stakeholder & Communication
• Coordinate with clients, vendors, and internal teams
• Provide technical updates, reports, and service health dashboards
• Support audits, compliance, and governance processes

• Required Skills & Expertise
• Technical Skills
• Strong knowledge of:
• o Routing protocols: BGP, OSPF
• o Networking fundamentals: TCP/IP, VLAN, QoS
• o SD-WAN architecture and deployment
• Hands-on with:
• o Juniper Mist AI (Wireless/Wired/WAN Assurance)
• o Juniper SRX / SSR / EX / AP platforms
• Experience in:
• o Network troubleshooting & diagnostics tools
• o Monitoring & analytics (telemetry-based operations)

• Behavioral Skills
• Strong problem-solving and analytical skills
• Ability to work in high-pressure NOC/VNOC environments
• Effective communication and stakeholder management
• Fast learner with adaptability to new technologies

• Experience & Qualification
• 4–10+ years in Network Engineering (WAN/LAN/WLAN)
• Experience in SD-WAN (Juniper & Cisco)

• Certifications (Preferred)
• Juniper MIST (JNCIA-Mist / JNCIS-Mist)
• Juniper Routing & Switching (JNCIA/JNCIS)
• SD-WAN / CCNP / SASE certifications

• Key Outcomes / KPIs
• Improved user experience (SLE-driven operations)
• Reduced MTTR / incident volume
• High network availability & SLA compliance
• Increased automation and proactive operations maturity

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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