Operations Executive

• JOB PURPOSE:
• To assist and support the Operations Team in organising our portfolio of conferences and exhibitions, and any new products or launches. This is a great opportunity for a self-motivated and ambitious individual looking to develop skills within the exhibitions industry and offers great progression.

• KEY ACCOUNTABILITIES:
• Communication

• •Ensure professional and first-class customer communications (exhibitor/sponsor/contractor) always.
• •Pre-show and on-site exhibitor liaison and support via phone and email, answering incoming exhibitor enquiries in a timely and efficient manner
• •Manage scheduled communication to go out at key stages of the event process regarding all logistical details, as relevant to the programme format and customer needs.
• •Onsite management of the Organiser’s office, where required
• •Speaker liaison on small events, pre-event and/ or onsite management. Including creating and sharing speaker briefing notes, collating biographies/ photos/ presentations, and working with content team to update conference programmes.

Admin/ Database Management

• •Management of exhibitor and contractor databases
• •To assist in the processing & confirmation of exhibitor information and to monitor exhibitor responses to ensure all necessary information is received on time.
• •Assisting in the production of the exhibitor manual, including reviewing current content and researching information relevant for that specific event
• •Updating and maintaining show floor plans

• Project Management
• •Plan and execute successfully the operational and logistical elements of small projects, or events, with the support of manager e.g. the Exhibitor Day.
• •Obtaining multiple quotes and negotiating costs for services being managed, working on tender processes.
• •Building knowledge of Health & Safety best practice both pre-event and onsite

Budgets

• •Developing awareness of budgets
• •Assist with processing invoices and raising PO’s for suppliers.
• •Managing and updating sections of operational event budgets, with support of manager. Keeping costs firmly under control.

• System Management
• •Manage Salesforce and Operational processes – including creating and keeping up to date with event Ops CPAs
• •Using project management tools such as Monday.com
• •Successfully create, update and monitor stand and event inventory

Relationship Management

• •Externally – Communicate proficiently with external/ international contractors, sponsors, exhibitors and venues. Building and maintaining excellent working relationships.
• •Internally – Interacts effectively with fellow team members and other office departments.

Additional Tasks

• •Assisting with travel and accommodation requirements (as required)
• •Coordinating on site freight requirements
• •General admin and adhoc projects

• QUALIFICATIONS, EXPERIENCE, & SKILLS:
• Key requirements for the role

• •Ideally would have 1-2 years’ experience in conferences and exhibitions.
• •IOSH Certification desirable.
• •Attention to detail when completing admin based tasks
• •Communication – excellent written English and verbal communication skills
• •Budget experience – inputting to event budgets and keeping within the budget set.
• •Ability to work under pressure and to deadlines
• •Flexibility – required as the post includes some travel and out of hours’ work relating to events.
• •Knowledge of MS Office Suite, including: MS Word, PowerPoint, Outlook, and Excel
• •Open to international travel in Asia, Africa, Europe and North America

Personal Attributes

• •Customer Focused – put the customer at the heart of everything we do
• •Team Player – ability to work well in a team as well as independently
• •Harding working - Strong work ethic representing our industry leading brands
• •Studious - Desire to learn and embrace best practice
• •Respectful – demonstrate consistency and reliability in all areas
• •Collaborative – display open communication and innovation
• •Proactive – take initiative on opportunities and test your ideas
• •Efficient – display excellent time management and prioritisation
• dmg events is an equal opportunity employer. If you have not had feedback from us within 14 days, please consider your application as unsuccessful for this round.