Operations Lead

BioLabs is a global innovation infrastructure company creating the physical and community backbone that powers life science discovery worldwide. Through a growing network of premium shared laboratories and coworking spaces, BioLabs provides turnkey access to state-of-the-art research facilities, entrepreneurial programming, and deep industry and capital connections. These integrated ecosystems enable innovators - from early-stage founders to established R&D teams - to rapidly translate ideas into impact without the constraints of traditional lab ownership. The BioLabs network now spans major innovation hubs across the United States, Canada, Europe, and Asia, serving as a catalyst for collaboration and a launchpad for breakthroughs that advance human health and sustainability. Learn more at www.biolabs.io .

About Wellcome Genome Campus

The Wellcome Genome Campus (WGC) is a globally renowned hub of life science innovation, research, and technology. Nestled in the peaceful countryside of Cambridgeshire, the campus is home to a growing community of world-leading institutes, innovative companies and scientific talent. some 2,200 brilliant minds work on Campus across genomics, biodata, health data and data science, harnessing machine learning and AI to discover new science and accelerate its translation into real world solutions to improve lives for everyone.

Backed by the Wellcome Trust, the Campus is world-recognised and expanding for the future. Supported by one of the largest contemporary investments in the UK’s life sciences infrastructure, the Campus is expected to grow from 125 to 440 acres over the next few years. Approved expansion plans will integrate historic buildings, parklands and wetlands, with contemporary lab, R&D, and commercial spaces, creating a beacon of possibility and global destination for innovation.

ROLE OVERVIEW

The Operations Lead at our new site, BioLabs at Wellcome Genome Campus, located in Cambridge, UK will drive administrative management, non-lab operations, event coordination, and on-site marketing initiatives. In close collaboration with the BioLabs team, this role delivers a high level of service to resident startups while actively advancing the visibility, positioning, and growth of the BioLabs brand across the Cambridge ecosystem.

RESPONSIBILITIES

Provide daily operational support and problem-solving for BioLabs members to ensure smooth and positive experience

Oversee new member onboarding, including orientation and integration into the BioLabs community

Manage front desk reception and serve as the primary contact for members and visitors

Maintain accurate site databases, contact directories, and mailing lists

Develop and manage site communications, including newsletters, brochures, and social media content

Produce marketing materials that can be utilized across channels

Plan, market, budget, and host internal and external events, including sponsor and community programs

Support shipping and receiving, vendor management, and special projects as needed

Partner with Operations teams across the BioLabs network to standardize systems and processes

Curate and manage café and food service offerings within budget

Perform other duties as assigned

QUALIFICATIONS:

Bachelor's degree

1-2 years of experience in a professional work environment

Previous work experience in operations, operations management, marketing, communications, and/or customer service a plus

Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)

Customer service focus, with excellent work ethic, optimistic attitude, and professional demeanor

Detail-oriented, highly organized, and flexible, with experience supporting and prioritizing multiple projects

Excellent written and verbal communication skills

Experience in marketing, campaign management, and/or knowledge of design tools (Canva, Adobe Illustrator, Adobe Suite or equivalent) a plus

Willingness to attend after-hours events

Ability to safely lift and carry items weighing up to 11 kg and stand for extended periods, with reasonable adjustments where appropriate

Willingness to travel as required