Operations Manager

About Arena:

Arena is a startup created in Silicon Valley with a mission to build communities for creators, publishers and brands with the power of AI. Companies using Arena include Disney, Reuters, Fox, Red Bull and NFL. We have +2,000 customers in 150 countries, with +50M users engaging and having conversations on Arena every month.

We are a Series A company backed by top-tier investors such as CRV, Redpoint and Craft Ventures. Arena offers a unique work environment and the chance to collaborate with diverse teammates across multiple countries, with a culture of ownership, autonomy, and high performance.

Arena is expanding its AI product portfolio with MyAvatar.AI, a multimodal platform that enables users to create intelligent, personalized AI avatars through voice, video, and conversational interfaces.

Sometimes you're stuck in an operations role where you're managing spreadsheets instead of improving the business. If you enjoy solving problems, bringing structure to complexity, and turning data into action — then Arena is the company you're looking for.

About the Role:

We’re looking for an Operations Manager to help scale Arena’s operations as the company grows.

You’ll work closely with Sales, Marketing, Customer Success, Finance, and leadership to improve processes, strengthen data and reporting, and ensure our revenue engine operates efficiently. This is a hands-on role for someone who enjoys solving complex problems, working with data, and turning business priorities into execution.

What you will be doing:

Build, operationalize, and optimize processes across the revenue lifecycle, from pipeline generation to customer retention and expansion.

Partner with Sales, Marketing, Customer Success, Finance, and leadership to improve alignment, efficiency, and execution.

Analyze revenue metrics, pipeline data, forecasts, and operational performance to identify risks and opportunities.

Build and improve reporting, dashboards, processes, and systems that support data-driven decision-making.

Lead cross-functional initiatives that improve revenue velocity, productivity, and operational efficiency.

Identify process gaps and implement scalable workflows, automation, and AI-powered solutions.

Support planning activities such as headcount, capacity, targets, forecasting, and operational planning.

Drive key operational projects from planning through execution, ensuring clear ownership, timelines, and measurable outcomes

Must-Have Experience:

4+ years of experience in Revenue Operations, Sales Operations, Business Operations, Strategy & Operations, or a similar role.

Experience working in a B2B SaaS, technology startup, or high-growth company.

Strong understanding of Sales, Marketing, Customer Success, and revenue processes and metrics.

Strong analytical skills and experience working with pipeline, forecasting, revenue, and operational data.

Experience building and improving processes, workflows, reporting, and business systems.

Strong project management skills with the ability to drive cross-functional initiatives from planning to execution.

Strong communication and stakeholder management skills, including working with leadership.

High ownership, autonomy, problem-solving mindset, and ability to operate in ambiguous environments.

Fluent English.

Nice-to-Have Experience:

Experience with Salesforce, Pipedrive, BI tools, or other revenue systems.

Experience with SaaS, MarTech, AdTech, AI, or Creator Economy.

Experience with automation, AI tools, and no-code/low-code platforms.

Experience with FP&A, compensation planning, headcount planning, or capacity planning.

Experience working with distributed and international teams.

Challenges you'll face:

Arena is growing at the intersection of AI, SaaS, MarTech, and digital engagement. You’ll work across multiple teams and revenue processes, bringing structure without creating bureaucracy, improving visibility through data, and helping the organization scale efficiently.

We also have some sweet perks like:

• 🔥 Be a part of the team in Silicon Valley and join a global team.
• 💪 A team of exceptional engineers leading the cutting-edge AI Agents.
• 💶 Competitive salary package & benefits.
• ⛱️ 4 weeks of paid time-off.
• 📖 Learning and Development budget.
• 🚀 Key moment to join Arena in terms of growth and opportunities.
• 💻 Ability to put your stamp on real-world AI applications that serve millions of users.
• 📚 Fast-learning environment, entrepreneurial and strong team spirit.
• 🌍 Multiple nationalities: cosmopolite & multi-cultural mindset.
• 💆‍♀️ Our people matter, work-life balance is important at Arena.