Operations Manager

Description

Duprey Hospitality is a Concord, New Hampshire-owned and operated, full-service hotel management company with management contracts including Marriott, Choice Hotels and Hilton brands. Duprey Hospitality currently manages 6 hotel properties as well as two event spaces.

We are seeking an Operations Manager at Residence Inn by Marriott. Join our team and enjoy great travel perks with the Marriott brand.

Job Summary: The Operations Manager is responsible for managing the front of the house of the hotel, which may include the breakfast, bistro, housekeeping, laundry, front office, guest services, reservations, and telephone services to maintain established operational standards and maximize hotel profits

Essential Duties and Responsibilities:

Maintain high levels of guest services

Achieve budget revenues and expenses and maximize profitability related to the rooms department

Contribute to the profitability and guest satisfaction perception of other hotel departments

Implement and maintain local and national sales/marketing programs

Develop short- and long-term financial and operational plans for the Rooms Department

Participate in preparation for the annual hotel budget

Participate in providing accurate forecasts

Schedule staff according to labor standards, budget, and forecasted occupancy

Optimize guest satisfaction through associate development, job engineering, and quality image

Manage staff, ensuring labor laws, company policies, and procedures are in compliance

Maintain knowledge of government regulations

Work well with all staff to ensure a proper work environment

Work closely with the General Manager to ensure the seamless operation of the property

Ability to work well with a diverse group of people

Additional Duties:

Act as Manager on duty when scheduled

Attend monthly department meeting

Complete projects as determined by the General Manager

Actively seek out other tasks when current work is complete

Participate in ongoing education and training

Other duties as assigned

Requirements

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.