Operations Manager

Operations Manager – Wambaw Facility

The Operations Manager is responsible for running the day-to-day production workflow at Heirloom’s Wambaw facility. This role ensures customer media is handled with precision, projects move through the pipeline efficiently, and the production team operates smoothly.

This is an ideal role for someone who enjoys leading a small team, improving processes, working with technology, and maintaining extremely high quality standards.

Key Responsibilities

Facility Operations

Oversee daily operations at the Wambaw digitization facility

Ensure projects move efficiently through intake, digitization, quality control, and delivery

Maintain organized production workflows and tracking systems

Coordinate project priorities to meet customer timelines

Team Leadership

Supervise and support digitization technicians and production staff

Provide training on equipment, quality standards, and workflows

Foster a positive, mission-driven work environment

Ensure staff follow best practices for handling irreplaceable media

Production Management

Monitor daily production metrics and throughput

Maintain detailed tracking of customer projects

Identify workflow improvements that increase efficiency and quality

Ensure consistent adherence to Heirloom’s digitization standards

Quality Assurance

Perform final quality checks on digitized media

Ensure files meet company standards before customer delivery

Maintain strict handling procedures for fragile and irreplaceable materials

Equipment & Facility Management

Maintain scanners, digitization equipment, and production workstations

Coordinate maintenance and troubleshooting when necessary

Ensure the facility remains clean, organized, and secure

Customer Project Coordination

Work closely with customer service and leadership to ensure excellent client outcomes

Help resolve production challenges or special project requirements

Support transparency in project progress and delivery timelines

Qualifications

Ideal candidates will have:

Strong organizational and operational leadership skills

Experience managing production workflows or operations

Ability to lead and motivate a small team

Strong attention to detail and quality control

Comfort working with digital files, scanners, and media equipment

Excellent communication and problem-solving skills

Bonus experience:

Media digitization or archival work

Production facility management

Logistics or operations leadership

Experience working with sensitive or irreplaceable materials

Personal Attributes

The right person for this role is:

Highly dependable and self-directed

Process-oriented and detail-driven

Calm under pressure and solutions-focused

Organized and disciplined in managing workflows

Motivated by meaningful work that preserves family history