Operations Manager

Who we are

At Kitchen Park, our mission is centered on enhancing affordability, quality, and convenience for all. By repurposing underutilized properties into smart, fully equipped kitchens, we empower restaurateurs to thrive in the evolving food delivery landscape while delivering better experiences to customers and local communities.

We offer customized kitchen spaces designed for modern chefs and restaurant owners looking to tap into or scale within the delivery market. Our facilities support the production of virtually all cuisine types and can be tailored in both layout and equipment to meet specific operational needs. As our partners grow, we grow with them—providing flexible solutions that support expansion at every stage.

About the role

The Operations Manager ensures smooth and efficient daily operations across one or more processing centers in the UAE. This role oversees facility operations, inventory, and process optimization while supporting cross-functional teams to meet performance goals. The Operations Manager leads training, resolves operational issues, and ensures readiness for high-volume periods, maintaining seamless execution and strong customer satisfaction across all sites.

What you’ll do

Responsible for the smooth operation of the processing center across all shifts

Leads training and meeting sessions for the processing staff

General handy-person duties around the hub, a plus

Works with Property Manager to ensure work around the facility is completed on an appropriate timeline

Address facility, tech, and space issues with licensees. This includes calling OFOS on behalf of the licensees to address issues

Works with Customer Success team members to ensure licensees are ready for big orders/ launches/ spikes in business

Manages ZenDesk tickets from open to close

Troubleshoots processing center, kitchen, and facility hardware issues

Inventory & Ordering; Audits

Review daily inventories and make orders to replenish inventories when needed

Performs storage and common area audits

Reviews and reports KPI metrics to facility management and processing team; contributes to goal setting and planning

Coaching new and existing shift leads

Filling in shifts during call-outs, general staffing help

Reviews financials and supports P&L understanding, comfortable working with numbers to see their impact on operations.

What we are looking for

Bachelor’s degree in Business Administration, Operations Management, or a related field (preferred).

3+ years of experience in operations management, preferably in logistics, fulfillment, or food processing environments.

Strong organizational skills, with experience managing teams across multiple shifts.

Excellent problem-solving skills and ability to troubleshoot facility, inventory, and process issues.

Strong communication skills, both written and verbal.

Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

Preferred qualifications

Experience in a multi-site operations environment.

Familiarity with kitchen or food processing operations.

Experience with ZenDesk or other ticketing systems.

Knowledge of UAE labor laws and workplace safety standard

Why join us

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.

Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.

Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Dubai office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

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