Operations Manager

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes.

Lead and Grow with Us!

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and innovative approach to the industry. Our focus on patient experience, infection prevention, and operational excellence enables us to improve linen quality while reducing overall program costs for our healthcare partners.

With HLAC-accredited facilities and a commitment to continuous improvement, NOVO is redefining how healthcare linen programs are managed across the country.

NOVO Health Service s is seeking an experienced, improvement-driven Operations Manager to lead daily production at our Atlanta plant, ensuring healthcare linens are processed safely, efficiently, and in full compliance with accreditation standards.

This role leads shift leads, supervisors, and frontline production teams, and partners closely with Engineering, Distribution, and Service to remove constraints on order fulfillment and delivery. Working alongside the General Manager, the Operations Manager helps manage operating budgets, labor efficiency, overtime, rework, and costs.

The ideal candidate is a hands-on plant leader with a strong continuous improvement mindset, deep experience applying lean manufacturing principles, and a proven ability to mentor and develop teams while driving data-based results.

Key Responsibilitie s

Production Leadership

Lead daily production across the Atlanta plant to meet safety, quality, productivity, and customer service goals

Oversee the processing of healthcare linens according to accreditation standards throughout the operation

Coordinate with Engineering, Distribution, and Service to identify and overcome constraints on order fulfillment and delivery to customers

Monitor production flow, staffing levels, and equipment performance to keep the operation on schedule

Continuous Improvement

Champion a strong continuous improvement culture through lean manufacturing principles and process improvement strategies

Lead root cause analysis to resolve recurring production, quality, and equipment issues

Optimize workflows and reduce waste, rework, and downtime across the plant

Track and act on data-driven KPIs to measure progress and sustain improvements

Financial & Labor Management

Partner with the General Manager to manage operating budgets and track costs

Control labor efficiency and overtime through effective scheduling and staffing

Reduce rework and other sources of avoidable cost

Support inventory control processes to maintain accurate linen and supply levels

Safety, Quality & Complianc e

Ensure strict adherence to OSHA, HLAC, and TRSA standards and internal infection-control and quality standards

Maintain audit-ready operations and support accreditation, customer, and internal audits

Drive corrective actions for safety, quality, and compliance gaps

Leadership & Team Development

Mentor, coach, and supervise shift leads, supervisors, and frontline production teams

Set clear expectations, hold teams accountable for performance, and build bench strength for future leadership roles

Promote open communication, engagement, and a positive team culture across all shifts

Qualifications

Required

Bachelor's degree in Business Administration, Operations, or a related field, or equivalent management experience

5–10 years of progressive experience in manufacturing, plant operations, or production management

At least 3 years in a plant-level leadership role

Demonstrated success implementing lean manufacturing principles, process improvement, and root cause analysis

Experience managing budgets, labor efficiency, and overtime

Proficiency in Microsoft Excel, inventory control systems, and data-driven KPI tracking

Proven ability to mentor, coach, and supervise supervisors and frontline teams

Preferred

Bilingual English/Spanish communication skills preferred

Experience in an industrial or healthcare laundry environment

Knowledge of HLAC, TRSA, and infection-control standards for healthcare linen processing

Lean, Six Sigma, or similar continuous improvement certification

Experience leading multi-shift, high-volume production operations

Key Competencie s

Strong continuous improvement and lean manufacturing mindset

Hands-on, visible plant leadership

Data-driven problem solving and root cause analysis

Ability to mentor, coach, and develop leaders and frontline teams

Financial and cost awareness, including labor, overtime, and rework control

Effective cross-functional collaboration with Engineering, Distribution, and Service

Commitment to safety, quality, and regulatory compliance

Physical & Work Environment Requirements

Currently scheduled five days per week on 10-hour shifts at the Atlanta plant; schedule may change based on business needs

Willingness to work flexible hours, including early mornings, evenings, weekends, and holidays as business needs require

Work is performed in both office and industrial laundry production environments, including exposure to heat, humidity, noise, and moving equipment

Ability to stand and walk on the production floor for extended periods

Must wear required PPE and follow all infection-control and safety requirements while on the production floor

Ability to perform the physical requirements of the position with or without reasonable accommodation

Equal Opportunity Statement

NOVO Health Services is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

• What we can offer you as a full-time associate:
• Competitive pay
• Paid Holidays
• Paid Time Off Program (PTO)
• 401(k) w/Employer Match
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Medical, Dental, and Vision Programs
• Basic Life/AD&D Insurance
• Long-Term Disability (LTD)

Why work for Novo Health Services?

• NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement.
• Complete an on-line application at www.novohealthservices.com!
• All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.