Operations Manager

Operations Manager – Vilnius, Lithuania

Are you passionate about improving processes and empowering people? Are you ready to unleash your potential in a global business that is committed to moving money for better? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Are you ready for what’s next? Join Western Union as Operations Manager.

Western Union powers your pursuit.

Role Responsibilities

Administer and coordinate within and outside of Agents (our business partners) Support & Experience - enrollment operations group for Europe & CIS countries to continuously strengthen our retail and digital business through stakeholder management, effective communication.

Lead leaders to support their growth and success of their teams, building trust among team members and stakeholders.

Manage operational resources – time, tools and workloads to optimize staff size through continuous process improvements and/or tool development in collaboration with Technology teams.

Set, enforce and meet performance goals and process standards such as OKR achievement, data quality and budgets of the wider group.

Role Requirements

3+ years’ people management experience or 1+ years’ experience of leading leaders.

Excellent business English language (spoken and written).

Ability to communicate effectively with stakeholders at various levels.

Strong business acumen.

Demonstrated ability to drive operations, process development, analysis, and improvement.

Ability to operate in a multicultural environment and to work under pressure.

Certification in CAMS, ICA, Python, Alteryx, Power Automate, or knowledge of Robotics tools is an advantage.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/ .

Salary

The monthly gross base salary range is 3,283 – 5,216 EUR. This range represents an anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on the candidate’s qualifications, skills and competencies.

Benefits

• You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
• ( https://careers.westernunion.com/global-benefits/ ). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

Private Health Insurance (3 options)

Life & Accident Insurance

Additional days off

Wide variety of discounts and special offers

⁠Free Fitness facilities

Volunteering activities

Referral program

Relocation Buddy support upon request

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-DD2

#LI-Hybrid

Estimated Job Posting End Date:

06-18-2025 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.