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Concentrix

Operations Manager I

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hirly's read of this role

Role family
Operations
Seniority
Lead / management
Countries
PH, SM, JP
Work mode
On-site / unstated
First seen by hirly
28 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title:

Operations Manager I

Job Description

  • The Manager, Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
  • Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
  • Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
  • Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
  • Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
  • Create and maximize relationships with client partners.
  • Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
  • Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
  • Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
  • Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
  • Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements.
  • Attend business reviews with the client.
  • Handle a team of Team Leaders.

Location:

PHL Quezon City - UP Tech 2

Language Requirements:

Time Type:

Original posting on Concentrix's site ↗

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