Operations Manager, Licensing

IMG Licensing is the global leader in brand licensing, managing licensing programs for the world’s best-known brands and trademarks. With over 25 offices worldwide, IMG Licensing provides a unique one-stop-solution for innovative brand growth across a diverse portfolio of clients from business, entertainment, fashion, food, gaming and sports. IMG Licensing is part of WME Group, a global network of businesses that represent the world’s leading talent, intellectual property, and brands. From strategy to business development to ongoing program management, professional back-office administration and industry-leading systems, IMG Licensing provides a full-service solution across all parts of the brand licensing journey.

This job position requires the candidate that is detail-oriented, has great patience, fast-learning capability and strong willingness towards building a long-term career in licensing industry.

Job Description :

The Operations Manager is responsible for overseeing the day-to-day operations of the licensing division, ensuring that processes run smoothly and efficiently for the business development and incremental revenues to the Division. This role involves managing resources, optimizing processes, and ensuring that senior sales executives work effectively and efficiently to achieve the divisional goals.

Key Responsibilities :

Operational Efficiency:

Develop and implement operational procedures to enhance productivity and efficiency in Licensing Division.

Monitor and analyse operational metrics to identify proper sales report review, contract control log, eLicensing management to support executive administrative team.

Coordinate and manage daily operational activities to ensure they align with the company's objectives.

Resource Management:

Oversee the allocation and utilisation of resources, including target category players in region, deep analysis of prospective companies’ business, and creating the professional filings.

Ensure that all resources are used effectively and kept updated from time to time in accordance with the clients’ demand and local market trend.

Reporting Process Improvement:

Identify opportunities for process optimisation and lead initiatives to implement improvements.

Work closely with SVP to streamline operations and eliminate inefficiencies.

Use data-driven analysis to support SVP to create efficient reports for the clients and improve the sales outcomes.

Clients’ Satisfaction:

Ensure that clients (licensors) needs and expectations are met through efficient operations and high-quality service.

Address and resolve any operational issues that may impact customer satisfaction.

IMG Licensing is an equal opportunity employer that encourages applications from qualified, eligible candidates from all backgrounds and life experiences regardless of race, gender identity, disability, age, sexual orientation, religion, or belief.