Operations Manager, Payments

About the role

As the Manager of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers. We are passionate about caring for our customers and we ensure we are up to date with our latest product development in the Sporty ecosystem so we are able to offer the best experience.

What you'll be doing

Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more

Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses

Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience

Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs

Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence

Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX

Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers

Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems

Ensuring the payments team are remaining current on industry trends

Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs

Ensure end user issues are resolved in a timely manner

Manage, recruit and train a team of payment specialists across different geographies

Act as a primary POC with network partners to resolve ongoing production issues

What you'll bring

Fluency in both written and spoken English

Bachelor’s or Master’s degree in Finance or a related field

Advance knowledge of global payment systems, region specific rules and regulations

Payment operations experience across tech / fintech / gaming industry is an advantage

Proven experience in fraud, risk, KYC, investigation, and risk management

Expert experience managing, leading and building a wider team

Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations

Experienced owning and and solving complex payment issues

Understanding of Compliance and Risk Awareness

What’s in it for you

Sporty is a remote first company in pursuit of sustainability

A competitive salary + individual performance based bonuses every quarter

20 days annual leave + public holidays

Our core working hours are 10am-3pm in your local time zone with flexibility outside of this

Referral bonuses & flash bonuses

Top of the line equipment

Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.