Operations Manager, Sort Center

Amazon – where builders can build! We’re looking for a smart, customer-obsessed innovator and owner to join our Operations Team

• Purview of a Operations Manager
• Manager-I, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.

• Key job responsibilities
• Responsibilities include, but are not limited to

• · Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• · Developing and/or referring to performance metrics to drive team performance and business results.
• · Identifying the business impact of trends and making data backed decisions.
• · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

• Key job responsibilities
• Responsibilities include, but are not limited to

• · Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• · Developing and/or referring to performance metrics to drive team performance and business results.
• · Identifying the business impact of trends and making data backed decisions.
• · Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• · Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• · Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic qualifications

• - 2+ years of employee and performance management experience
• - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience

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