Operations Program Manager

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

What does the team work on?

Roku Operations integrates Program Management, Quality, and Technical Operations into a single team that owns results from concept through sustaining. The team is accountable for the roadmap & supplier planning, as well as the new product launch and sustained execution of Roku’s critical product lines – Players and Remotes. This role sits within Manufacturing & Operations, partnering closely with Product, Engineering, Quality, Supply Chain and Logistics.

What is the role?

The Operations Program Manager (OPM) owns manufacturing operations for assigned Roku products from new product introduction (NPI) through mass production, sustaining and end of life. The OPM is the single point of accountability for product manufacturing performance, ensuring products launch on time, with high quality and maximum customer availability. A successful OPM is a leader and facilitator; is dynamic, driven, organized and detail oriented; excels in program/project management; communicates with ease at all levels; thrives in an ambiguous environment and is adept at facilitating actions and resolving conflicts. The OPM works worldwide with the core product development team and other functional organizations across Roku.

For China Only - The estimated annual base salary for this position is between CNY 392,000 - CNY 776,500.

Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location and may also include additional components such as a 13th-month salary, allowances, and cash awards.

How will I use AI at Roku?

At Roku, we don’t just use AI, we work with it. AI agents and smart tools help power drafts, analysis, and repetitive workflows, while our people bring direction, judgment, and accountability. We’re looking for curious, adaptable builders who can show how they’ve used AI or automation to move faster, raise the bar, and scale their impact.

We value your AI skills if you have built fluency across the agentic engineering toolchain — coding harnesses like Claude Code or Cursor, MCP servers, custom skills, or agent frameworks. And you can describe projects where you shipped real work with these tools. You know how to drive an agent, verify its output, and ramp on an unfamiliar codebase with an agent helping you.

What are the responsibilities of the role?

Own end-to-end manufacturing operations for assigned products across their lifecycle, from NPI and industrialization through production ramp, mass production, sustaining operations and end of life

Serve as the single point of accountability for product manufacturing performance, integrating production, quality, materials, capacity, cost, supply continuity and delivery to meet business objectives

Lead cross-functional execution across Manufacturing Operations, Engineering, Supplier Quality, Supply Chain, Materials, Planning and contract manufacturing partners, partnering with and driving the Original Design Manufacturer (ODM) operations team in planning and executing development builds and new product ramps

Drive manufacturing strategy and operational readiness, including supplier capabilities, manufacturing processes, test infrastructure, material availability and volume ramp requirements; plan production capacity and lead the factory equipment budget

Own build readiness (clear-to-build) tracking, driving gates and open actions with Engineering, Quality, Supply Chain and Logistics

Own product-level production planning and execution commitments, aligning factory output, demand requirements, inventory strategies and supply plans to ensure reliable product availability, and own material execution at the ODM and key suppliers, including component availability and inventory accuracy

Drive resolution of manufacturing constraints, quality issues, component shortages, engineering changes and supply disruptions, coordinating cross-functional recovery plans and trade-offs

Hold the ODM accountable for corrective actions and sustainable improvements, and coordinate ODM implementation of engineering changes, process qualifications and manufacturing improvements, ensuring execution meets approved technical and quality requirements

Establish and manage product manufacturing KPIs, including yield, quality, throughput, cost, capacity, inventory, schedule attainment and on-time delivery, with regular performance reviews, and own the daily factory report and build status: a single, executive-ready view of builds, yield, material and issues, shared on a fixed schedule

Lead operational risk management and decision-making across the product lifecycle, escalating early with options and owners and balancing customer requirements, manufacturing capabilities, cost, quality and schedule, with clear governance and escalation paths with the ODM

Influence product manufacturability, testability and supply chain responsiveness in pursuit of low cost and flexibility while championing quality, and drive continuous improvement, manufacturing optimization, supplier performance and cost-reduction initiatives to improve product competitiveness and operational scalability

Serve as the primary manufacturing operations interface for product leadership and cross-functional stakeholders, communicating requirements, schedules, readiness, performance, risks, recovery plans and delivery commitments upward and downward, and raising key issues with options for resolution to executive teams

What experience would help someone be successful in this role at Roku?

Ability to work onsite in Shenzhen, with willingness to travel to factory and supplier sites, and occasionally to the US

7+ years of experience in program or operations management working with contract manufacturers (CM), ODMs, and suppliers in Asia; experience with TV or consumer electronics manufacturing a big plus

Experience in manufacturing, process engineering, supply chain, and/or product development, with technical understanding of consumer electronics manufacturing (surface-mount technology (SMT), final assembly and test) and prior ODM management experience

Experience owning manufacturing KPIs, running supplier or factory performance reviews, and driving root-cause investigation and corrective actions with suppliers and contract manufacturers

Familiarity with NPI stage gates (EVT, DVT, PVT, mass production) and build readiness reviews

Ability to coordinate multiple projects simultaneously, adapt quickly to new information and assess impact to programs, and work comfortably in rapid development cycles with challenging goals

Strong communication and interpersonal skills in both English and Mandarin, with the ability to present to management and write clear, concise status updates

Flexibility for early or late calls to overlap with US teams

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What's Roku's approach to hybrid working?

Roku fosters an inclusive and collaborative environment where teams generally work in the office Monday through Thursday. Fridays are generally flexible for remote work, except for employees whose specific roles or assigned o