Operations & Research Specialist

Titan Lien Services is a legal document preparation company serving the construction industry. We're hiring an Operations & Research Specialist to own our daily mail production, manage a preliminary notice research queue, and assist as a technical point of contact for our remote IT team.

This is a hands-on, varied role. You'll run production equipment in the afternoon, spend the mornings researching construction projects and calling general contractors for missing information, and occasionally help troubleshoot a network issue or build out a document template. If you like doing the same thing all day, this isn't the job. If you like owning a lot of ground and being the person who keeps things moving, it is.

This role will be based in our Scottsdale, AZ office and is required to be in office Monday - Fridays.

What You'll Own

Daily Mail Production

Process all outgoing mailing batches each day, start to finish

Operate copiers, folding machine, and postage meter

Deliver mail to the post office daily and maintain the mailing schedule without exception

Track supply levels (paper, toner, postage) and flag reorders before we run out

Incoming Mail & Document Processing

Collect, sort, and route incoming mail

Process all preliminary notice acknowledgements and attach them to the correct job file in Salesforce

Maintain accuracy and organization of job file documentation

Preliminary Notice Research & Outreach

Manage your own preliminary notice job queue from intake through completion

Research construction projects and identify property owners, lenders, and responsible parties using public records and online databases

Call and email general contractors, subcontractors, and project stakeholders to request job sheets and missing project information

Follow up persistently until information is obtained; escalate when a job stalls

On-Site Technical Support

Serve as the in-office hands for our remote IT team during outages or hardware issues

Perform basic troubleshooting on workstations, printers, network connections, and the server

Assess and clearly describe issues to off-site technicians so they can resolve them quickly

Document Template Development

Assist the Operations Manager with basic coding to build and test document templates for new document services

Training provided — we're looking for aptitude, not a portfolio

Requirements

Strong verbal communication skills and genuine comfort picking up the phone — you'll be calling contractors who don't know you, asking for information they aren't obligated to give you, and following up until you get it. This is the skill we can't train.

High attention to detail; notices are deadline-driven legal documents and errors carry consequences

Reliable daily attendance — mail goes out every business day

Proficiency with Microsoft Office and Google Workspace

Comfort using AI platforms as everyday work tools

Strong computer skills and demonstrated ability to learn new software quickly

Ability to manage a personal queue and prioritize independently

Valid driver's license, reliable transportation, and a clean driving record

Ability to lift up to 40 lbs (paper cases, mail trays) and stand for extended periods while operating equipment

Professional discretion with confidential client and legal information

Preferred

Experience with office production equipment (copiers, folding machines, postage meters)

Salesforce experience

Background in construction, lien services, title, or legal document preparation

Basic networking knowledge (routers, switches, workstation setup, connectivity troubleshooting)

Basic coding or scripting experience of any kind (HTML, Python, VBA, template languages)

Public records or skip-trace research experience

Why Titan Lien Services?

Titan Lien Services is committed to diversity and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.