Operations & Security Technician - Reno DayShift

The Operations and Security Technician is the 'eyes and ears' for Novva Data Centers. This role serves as the first line of support for Novva customers and provides logistical support for the facility. Main areas of responsibility include monitoring physical security, access control, mechanical, and power infrastructure systems. Performs operational rounds to ensure the facility's mechanical and power equipment is functioning properly and within range, and provides prompt response and escalation when needed. Follow established processes for resolving incidents, onboarding new customers, provisioning security credentials, and escorting individuals into the data center as needed. Other duties include maintaining entry logs and performing perimeter and facility physical security checks to ensure overall site security and cleanliness. Applicants should have excellent customer service skills and attention to detail. On-site training will be provided. The role is heavily focused on physical security and customer service.

Shift/hours:

12-hour rotating shifts, including weekends.

Responsibilities:

High-level responsibilities include but are not limited to the following:

Monitor and respond to onsite access activity via CCTV and access control software.

Monitor and respond to alerts from various system monitoring tools

Identify critical system issues with large-scale impact and escalate appropriately

Provide professional and timely customer service

Assist customers with troubleshooting and service requests.

Respond to incidents and requests via phone and IT ticketing system

Understand basic Windows application troubleshooting principles

Provide support to internal teams

Receive/offload facility deliveries

Skills:

Ability to follow established processes and procedures

Tracking of all work via a ticketing system

Work and communicate effectively with others

Understanding of data centers and the roles they play in the industry

PC / Windows / MS Office Savvy

Able to lift up to 50 lbs

Education and Experience:

Minimum: High School Diploma

Preferred: Associate degree and/or equivalent corresponding work experience in a Data Center space

Behavioral Competencies:

Project/team oriented

Self-motivated and able to work alone

Customer focused

Attention to detail

Positive and pleasant attitude

Why Join Novva?

At Novva, Controls Engineers play a key role in driving innovation, reliability, and operational excellence. Beyond maintaining critical systems, our engineers are empowered to identify opportunities, develop new solutions, and continuously improve the way we design, operate, and manage our facilities.

• Benefits
• Novva offers a competitive benefits package, including Medical, Dental, and Vision Insurance, a 401(k) with company match, paid time off (PTO), paid holidays, paid maternity and paternity leave, and bereavement leave. We are committed to supporting the health, well-being, and financial future of our employees and their families.