Operations Supervisor - Los Angeles

Absolute International Security is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability. You will be a part of a team that strives to make a positive impact on our company culture as well as on the communities we serve.

Job Title: Operations Supervisor

Pay Rate: $22.00 - $26.00

Location: Irwindale, California

Available Job Schedules:

Thursday - Monday: Swing Shift (15:00 - 00:00)

Monday - Friday: Day Shift (07:00 - 16:00)

Friday - Tuesday: Grave Shift (21:00 - 06:00)

FLSA Status: Full-Time, Non-Exempt

Job Overview

Absolute International Security is seeking highly professional Operations Supervisors responsible for maintaining a safe and secure environment for clients, employees, visitors, and property. This position serves as a key operational leader responsible for overseeing field operations, supporting client relationships, developing personnel, and ensuring the consistent delivery of exceptional security services across multiple accounts. This role is ideal for a security professional ready to advance into a high-impact leadership position with increased responsibility, autonomy, and growth potential.

Key Responsibilities

Operations & Field Management Duties

Oversee daily security operations across multiple client locations

Conduct site inspections, quality assurance audits, and operational assessments

Ensure compliance with post orders, company policies, client requirements, and regulatory standards

Respond to operational issues, emergencies, staffing shortages, and client concerns

Monitor security personnel performance and implement corrective actions when necessary

Maintain operational readiness and ensure proper deployment of personnel

Leadership & Staff Development Duties

Lead, mentor, coach, and develop supervisors and security officers

Assist with recruiting, onboarding, training, and employee retention initiatives

Conduct performance evaluations and provide constructive feedback

Promote accountability, professionalism, teamwork, and a culture of excellence

Identify future leaders and support career development opportunities

Client Relations Duties

Build and maintain strong professional relationships with clients

Serve as a point of contact for operational concerns and service requests

Ensure client expectations are consistently met or exceeded

Conduct client follow-ups and site visits to maintain service quality

Assist in resolving complaints and implementing service improvements

Reporting & Administrative Duties

Prepare incident reports, operational summaries, and performance documentation

Review Daily Activity Reports (DARs) and ensure accuracy and completeness

Assist management with scheduling, staffing coordination, and workforce planning

Track operational trends and provide recommendations for continuous improvement

Communicate critical updates and field intelligence to executive management

General Security Personnel Duties

Act as a visible deterrent to prevent rule violations, unsafe behavior, or criminal activity

Perform thorough routine patrols of the assigned area

Monitor entrance and departure of employees, visitors, and vehicles

Control access points and maintain visitor/vendor logs

Observe and report suspicious activities, safety hazards, maintenance concerns, or policy violations

Prepare clear and accurate incident reports, daily activity logs, and other required documentation

Communicate effectively over radio, phone, or in person with supervisors, dispatchers, and clients

Respond promptly to alarms, incidents, emergencies, and disturbances

Assist in evacuations and emergency procedures as required

Coordinate with law enforcement and emergency responders as needed

Maintain a clean, neat, and professional appearance at all times

Maintain authorized less-than-letahal equipment in compliance with company standards

Provide outstanding customer service while maintaining a safe and secure environment for all

Ability to drive a company patrol vehicle in a safe and defensive manner for driving positions

Follow post orders, site protocols, and all relevant company procedures

Minimum Qualifications

Must be at least 26 years old for driving positions

Minimum 5 years of security supervisory, field operations, law enforcement, military, or leadership experience

Ability to pass a background check, drug screening, and additional client requirements

Ability to pass MVR driving requirements for driving positions

Strong leadership, organizational, and problem-solving abilities

Excellent verbal communication, customer service, and interpersonal skills

Ability to write clear and accurate reports

Proficiency with report writing, scheduling software, Microsoft Office, and basic computer applications

Ability to stand and walk for extended periods and perform physical tasks as required

Comfortable working outdoors, including during varied weather conditions

Must have reliable transportation

Must be dependable, committed to ethical conduct, and acts with integrity

Must be able to work independently and make sound decisions under pressure

Must maintain a clean, professional appearance and adhere to company grooming and uniform standards

License & Certification Requirements

Valid California Guard Card

Valid Government ID

Valid Driver's License

CPR/First Aid/AED Certification

Pepper Spray Certification

Baton Permit

Exposed Firearm License

Firearm Dealer Record of Sale (DROS)

High School Diploma or GED equivalent

Additional Preferred Skills

Prior experience managing multiple locations, employees and operational priorities

Prior experience managing large teams and/or multiple client accounts

Knowledge of California BSIS regulations and compliance requirements

Security Guard Training Certificates

Bilingual (Spanish / Mandarin)

Additional Information / Benefits

Weekly Pay

Premium Shift Pay for Holidays Worked

401(k) Retirement Plan

Health / Dental / Vision Insurance

Paid Sick Leave

Training and Career Development

Employee Assistance Programs

Additional benefits, such as Paid Time Off (PTO), vary depending on position

This position is at-will , and job duties/schedules may be adjusted based on client requirements or operational needs.

Absolute International Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our Recruiting department at [email protected] or call us at (626) 858-7188.

Absolute International Security is a BSIS licensed Private Patrol Operator (PPO #16302). 5155 Irwindale Avenue Irwindale CA 91745 (626) 858-7188 absolutesecurityintl.com