Operations Support Assistant

Summary

About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the Joint Base Elmendorf-Richardson Fisher House. As a Regular Full-Time employee, you have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, and Holiday Pay.

Duties

Admin/Clerical: Assists in answering phones when needed and makes limited electronic entry of the fisher house registration forms. Reports incident/injury rule violations to management. Generates and prints the housekeeping report. Assists volunteers in accomplishment of their tasks. Provides volunteers and others with orientation tours of the facility areas. Guest Services: Assists guests with checking in/out. Demonstrates how to use room amenities. Responds to guest's special requests. Report any changes in status or areas of concern to management. Assures guest satisfaction by inquiring about comfort and needs. Elevates complaints to management. Provides general information and facility policies on access and behaviors. Inventory: Collects lost and found items for issue and/or returned to guests. Checks household and inventory items for damage. Maintains inventory of linen and amenity items. Checks inventory of linens and cleaning materials. Monitors and issues replacement items for guest rooms (i.e., bedding items, shower curtains, etc.). Counts linen items sent out and returned to facility for contracted cleaning. Accepts donations and disseminates items accordingly. Facility Operations: Performs light housekeeping duties such as dusting, vacuuming, picking up and taking out trash. Implements energy efficiency by turning off electronic items and devices whenever possible. Performs minor maintenance and grounds keeps utilizing hand and motorized tools. Assists management in quality checks of rooms and common areas. Inspects wear and tear of items in room. Identifies items needing replacement. Performs minor repairs on equipment. Replaces items and updates inventory list accordingly. Controls hazardous materials and pest control chemical usage, Material Safety Data Sheet (MSDS) binders and proper signage. Initiates and submits maintenance work order items. Adheres to safety and physical security regulations and standards. Accompanies contractors, emergency personnel and other laborers as necessary while in the buildings to ensure guest safety. Ensures the security of all buildings. May operate government vehicles (sedan, trucks, golf carts, etc.) to transport supplies or guests to and from medical treatment facilities upon request. Performs other related duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13090790

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 11/05/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Practical knowledge and/or experience with rules and procedures in a DAFFH preferred. Must have housekeeping and customer service experience. Preferred applicants with experience which provides a working familiarity with the routines and procedures followed in Fisher House or lodging facilities. Ability to perform housekeeping, light maintenance and grounds keeping (i.e., painting, replacing light bulbs, AC filters, repairing light furniture damage). Practical knowledge and/or experience with hazardous chemicals, pest control and bio-hazardous materials. Ability to occasionally lift and carry objects weighing 50 lbs. and with assistance for objects weighing over 50 lbs. Ability to stand, bend, stoop, and reach for a long period of time. Ability to communicate effectively in English both orally and in writing. Must have computer proficiency in automated systems. You will be evaluated on the basis of your level of competency in the following areas:

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.