Operations Support Specialist

Summary

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud. As an Operations Support Specialist, you will perform administrative duties to support divisional and branch leadership in accordance with USCIS policies and procedures.

Duties

• •The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• •Performs administrative responsibilities to include communications, intake, data management, logistics, procurement, contract support, attendance, schedules, training, records, property, administrative processing, and/or other and support functions.
• •Develops and updates standard operating procedures to ensure consistent processes are followed and processes align with legal, regulatory, and procedural requirements.
• •Designs, develops, and maintains ongoing metrics, reports and dashboards.
• •Conducts research on assigned administrative projects to gather and analyze relevant data, develop recommendations, and provide reports and briefings.
• •Serves as liaison and expert in team's administrative programs with internal support personnel and other USCIS program offices.
• •Advise and support management on complex administrative issues, ensuring sensitive information is handled appropriately and securely.

Qualifications

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 11/19/2026. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 11/19/2026. GS-07: You qualify at the GS-07 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-05 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Assists in collecting and analyzing information related to program objectives to support program evaluations. Assists in identifying and recommending solutions to customer administrative issues related to accommodation requests. Resolves a variety of routine clerical issues. Responds promptly to routine questions from customers and peers regarding procedures and requirements. OR You may substitute successful completion of one year of fulltime graduate education for the experience required at the GS-07 level. This education must have been obtained from an accredited college or university and demonstrate the skills necessary to do the work of the position. Check with your school to determine how many credit hours comprise a year of graduate education. If that information is not available, use 18 semester or 27 quarter hours. OR You may also substitute superior academic achievement for the experience required at the GS-07 level. You must have completed the requirements for a Bachelor's degree from an accredited college or university with either: (1) class standing in the upper third of a graduating class or major subdivision; or, (2) a grade point average of 3.0 or higher on a 4.0 scale based on four (4) years of education or the final two (2) years; or, (3) a grade point average of 3.5 or higher out of a possible 4.0 based on the average of the required courses completed in the major field or the required courses in the major field completed during the final two (2) years of the curriculum; or, (4) membership in a national scholastic honor society. GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Updating budget data on spreadsheets and preparing routine budget requests. Drafting operational emails and correspondence consistent with applicable laws, regulations, and labor agreements. Receiving and assigning accommodation requests to be worked on by team members. Assisting in analyzing relevant information to identify problems and make recommendations to supervisors and peers. Assisting in developing work products and reports utilizing enterprise technology systems including Microsoft Teams, Microsoft Office Suite, and a variety of other software applications. OR You may substitute a Master's degree or two (2) full years of graduate education leading to such a degree in any field, or a J.D. or L.L.B. degree for experience required at the GS-09 grade level. Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Providing general administrative support to a team or program. Identifying and recommending solutions to a wide range of administrative issues. Coordinating the logistics of large meetings, events, and schedules. Using Microsoft Office applications and other automated systems to track and analyze data, prepare reports, and develop presentation and briefing materials. OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M. if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours. GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the majority of the following duties: Drafting, reviewing, and organizing standard operating procedures, correspondence, reports, and briefing materials. Collecting and analyzing data to support reporting, planning, and leadership decision-making. Serving as a central point of contact between leadership, staff, and other stakeholders to keep information flowing smoothly. Leading projects that have a variety of stakeholders and office-wide or broader scope. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 11/19/2026. You must upload your resume under the "Resume" category. Resumes submitted under the "Other Documents" category will not be considered. Your most recently submitted resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application tha