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Nvva

Operations Support Specialist

Sterling, Virginia

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
2 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Position Summary
  • The Operations Support Specialist plays a critical role in ensuring smooth daily operations across multiple programs, including Galaxy, Youth Academy, and Classes. This position supports customer service functions, assists in resolving escalated issues, manages logistical needs for programs and events, and provides administrative and operational support to maintain efficiency and enhance the customer experience.

Key Responsibilities

Customer Service & Issue Resolution

Serve as a secondary point of contact for customer service inquiries.

Assist in resolving escalated customer issues in collaboration with program managers.

Provide clear, timely communication with customers and staff regarding program details, timelines, and updates.

Program Logistics

Coordinate the ordering of medals, t-shirts, and other event materials.

Support logistics for Galaxy, Youth Academy, and Class programs, ensuring supplies, schedules, and communications are accurate and timely.

Administrative & Financial Support

Manage Amilia entries, ensuring registrations are complete and accounts are updated.

Track and manage attendance .

Maintain inventory and order office supplies and customer experience items as needed.

Perform closing duties for merchandise.

Event & Tournament Coordination

Handle registrations for tournaments and ensure payment and documentation are completed on time.

Assist in preparing necessary materials and resources for event staff and participants.

Provide compliance by confirming all guests have registered their entry to the building

Maintain basic sanitation and organization of the facility

Operational Efficiency

Maintain records, documents, and timelines to ensure operational consistency.

Collaborate with program leads to proactively identify and resolve operational challenges.

Support initiatives to improve workflows, communication, and customer satisfaction.

Qualifications

Strong organizational skills and attention to detail.

Excellent verbal communication abilities.

Customer service experience with problem-solving capabilities.

Proficiency in office software (e.g., Google Workspace).

Ability to manage multiple projects and deadlines simultaneously.

Experience with database management is preferred.

Knowledge of youth sports program operations is a plus.

Work Environment

This role requires both office-based administrative work and on-site support for programs and events.

Evening or weekend availability during peak seasons.

Original posting on Nvva's site ↗

Listed on hirly, a job board. hirly is not the employer: Nvva is hiring for this role.

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