Oracle CDP/Unity- Manager

Industry/Sector

Not Applicable

Specialism

Oracle

Management Level

Manager

Job Description & Summary

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands-on learning, cutting-edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As an Oracle CDP/Unity Manager, you will play a pivotal role in helping clients optimize operational efficiency through business application consulting. You will analyze client needs, implement software solutions, and provide training and support for seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. Within our Digital Core Modernisation practice, you will focus on working with Oracle's suite of applications and tools designed to manage the entire customer journey, from lead generation to revenue realization and customer satisfaction.

As a Manager, you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff. You are accountable for confirming project success and maintaining standards. Enhancing your leadership style, you motivate, develop, and inspire others to deliver quality. You are responsible for coaching, leveraging team members' unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way.

In this role at PwC Acceleration Center India, you will be responsible for implementing and configuring Oracle lead management, sales automation, marketing automation, and customer experience solutions to meet the specific needs of an organization.

Responsibilities

• - Implementing and configuring Oracle lead management, sales automation, and marketing automation solutions to optimize client operations
• - Analyzing client needs to develop tailored software solutions that enhance customer experience and satisfaction
• - Providing training and support for seamless integration and utilization of Oracle applications
• - Managing the entire customer journey from lead generation to revenue realization using Oracle's suite of tools
• - Building meaningful client connections and fostering relationships to understand and anticipate client needs
• - Navigating complex situations and using critical thinking to solve problems and generate new ideas
• - Upholding professional and technical standards, including PwC's code of conduct and independence requirements
• - Utilizing analytical thinking to interpret data and inform insights and recommendations
• - Collaborating with teams to deliver quality and strategic objectives in business application consulting
• - Embracing change and leveraging digital tooling to enhance client service delivery

What You Must Have

• •Overall experience of 8–12 years, with strong hands-on and leadership experience in Oracle Unity Customer Data Platform (CDP) implementations.
• •Experience leading at least 2–3 end-to-end Oracle Unity/CDP implementations.
• •Good working experience with Oracle Eloqua Marketing Automation, particularly integrations between Unity, Eloqua, CRM, and other enterprise applications.
• •Strong experience in solution architecture, technical design, data modelling, integrations, delivery management, stakeholder management, and team leadership.
• •Ability to lead teams comprising developers, consultants, administrators, data engineers, and business stakeholders.
• •Strong understanding of Customer Data Platforms, Customer 360, CRM, Marketing Automation, Service, Loyalty, Analytics, Data Warehouses, and enterprise integrations.

• Role and Responsibilities
• •Lead the overall solution design, architecture, implementation, and support of Oracle Unity solutions.
• •Work closely with business, marketing, sales, service, IT, data, and architecture teams to understand business requirements and translate them into scalable Oracle Unity solutions.
• •Own technical design decisions and ensure solutions align with enterprise architecture, security, integration, data governance, and performance standards.
• •Lead requirement-gathering and solution-design workshops and provide recommendations based on Oracle Unity capabilities and best practices.
• •Review and approve technical requirements, solution design documents, integration specifications, source-to-target mappings, test strategies, deployment plans, and operational documentation.
• •Manage multiple Unity workstreams and ensure delivery within agreed scope, timelines, quality standards, and business expectations.
• •Provide technical leadership, mentoring, training, feedback, and guidance to developers, consultants, administrators, and end business users.
• •Perform solution and design reviews and establish reusable development, integration, and configuration standards.
• •Identify technical risks, dependencies, data-quality issues, integration challenges, and performance bottlenecks and drive them to resolution.
• •Coordinate with Oracle Support and other vendors for product issues, enhancements, patches, and technical escalations.
• •Work with marketing teams to define how customer segments and attributes from Oracle Unity can be activated through Oracle Eloqua campaigns and marketing programs.
• •Manage key business and technology stakeholders, align priorities, and communicate scope, risks, dependencies, and delivery status for Oracle Unity initiatives.Build strong relationships across Marketing, Sales, Service, CRM, Data, Analytics, Security, Architecture, and Operations teams.
• •Own the overall Oracle Unity solution architecture and define scalable, secure, reusable, and maintainable CDP solution patterns.Design end-to-end data ingestion, identity resolution, segmentation, activation, integration, and Customer 360 architecture across enterprise systems.
• •Lead solution demonstrations, proof-of-concepts, and capability showcases for Oracle Unity use cases and platform features.Present Customer 360, identity resolution, segmentation, intelligent attributes, dashboards, integrations, and activation flows to business and technical stakeholders.
• •Support pre-sales activities including discovery sessions, solutioning, effort estimation, proposals, RFP/RFI responses, and client presentations.Work with sales and delivery teams to define Unity solution approaches, scope, timelines, assumptions, integrations, and resource requirements.
• •Manage resource planning, allocation, capacity, utilization, workload, and delivery commitments across multiple Oracle Unity projects and workstreams.Identify skill gaps, support hiring and onboarding, and drive training, cross-skilling, mentoring, and capability development within the team.

• Oracle Unity / CDP Technical Responsibilities
• •Design the overall Oracle Unity data architecture, including source systems, ingestion strategy, data models, identity resolution, segmentation, activation, and downstream integrations.
• •Design and configure data feeds and ingestion jobs to bring customer, transactional, behavioral, engagement, and other enterprise data into Oracle Unity.
• •Define and review source-to-target mappings between source systems, data warehouses, Oracle Unity, CRM, Marketing, Service, Loyalty, Analytics, and other downstream platforms.
• •Configure and extend Oracle Unity data models based on business, reporting, analytical, and activation requirements.
• •Maintain strong understanding of Oracle Unity data objects, relationships, attributes, metadata, and